渭南市市场监督管理局：2023年十大消费维权典型案例（二）
<div class="wx_rich_media_content" id="jsWxContainer"><p><br></p><section data-role="outer" label="edit by 135editor" style="outline: 0px; visibility: visible;"><section data-tools="135编辑器" data-id="102782" style="outline: 0px;visibility: visible;"><section style="margin: 10px auto; padding-bottom: 10px; outline: 0px; visibility: visible;"><section style="outline: 0px;display: flex;justify-content: center;align-items: center;transform: rotate(0deg);visibility: visible;"><section style="margin-bottom: 5px;outline: 0px;display: inline-block;height: 1px;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;align-self: center;flex: 1 1 0%;overflow: hidden;visibility: visible;"><br style="outline: 0px;visibility: visible;"></section></section><section style="margin-top: -15px;padding-right: 5px;padding-bottom: 5px;outline: 0px;border-right: 1px solid rgb(255, 214, 125);border-bottom: 1px solid rgb(255, 214, 125);visibility: visible;"><section data-autoskip="1" style="padding: 2em 1em 1.3em; outline: 0px; text-align: justify; line-height: 1.75em; letter-spacing: 1.5px; color: rgb(167, 106, 77); background: rgb(255, 246, 232); visibility: visible;"><p style="outline: 0px;text-indent: 43px;line-height: 1.75em;visibility: visible;"><span style="outline: 0px;font-size: 18px;color: rgb(247, 150, 70);font-family: 宋体, SimSun;visibility: visible;">2023年，渭南市市场监管系统聚焦群众反映强烈的突出问题，不断完善投诉举报管理制度，全年12345和12315热线受理各类消费者投诉、举报、咨询35887件，其中：12345热线转办工单10725件，12315平台接收25162件，经及时妥善处置，为消费者挽回经济损失966.2万元。</span></p><p style="outline: 0px;text-indent: 43px;line-height: 1.75em;visibility: visible;"><span style="outline: 0px;font-size: 18px;color: rgb(247, 150, 70);font-family: 宋体, SimSun;visibility: visible;">在第42个“3·15”国际消费者权益日即将来临之际，为持续推进放心消费建设，切实维护消费者合法权益，渭南市市场监管局近期将陆续公布2023年度十大消费维权典型案例，分别涉及对虚假商品标识、制售假劣商品、虚假广告宣传、违规销售处方药等违法违规行为的投诉、举报和处置情况，并对案例进行分析解读，希望通过这些案例分享，进一步提升广大消费者的消费维权意识和能力，共同营造安全放心的消费环境，不断增强人民群众获得感、幸福感、安全感。</span></p></section></section></section></section><section data-role="paragraph" style="outline: 0px;visibility: visible;"><p style="outline: 0px;text-align: center;visibility: visible;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;width: 677px !important;visibility: visible !important;"></span></p><p style="outline: 0px;visibility: visible;"><br style="outline: 0px;visibility: visible;"></p><section data-tools="135编辑器" data-id="102762" style="outline: 0px;visibility: visible;"><section style="margin: 10px auto;outline: 0px;text-align: center;visibility: visible;"><section style="padding: 1em;outline: 0px;border-width: 1px;border-style: solid;border-color: rgb(255, 162, 28);visibility: visible;"><section style="outline: 0px;display: inline-block;visibility: visible;"><section style="outline: 0px;display: flex;justify-content: center;align-items: flex-end;visibility: visible;"><section style="outline: 0px;visibility: visible;"><section data-brushtype="text" style="margin-top: -8px;padding-right: 0em;padding-left: 0em;outline: 0px;font-size: 20px;letter-spacing: 4px;color: rgb(255, 121, 28);visibility: visible;"><p style="outline: 0px;line-height: 1.75em;visibility: visible;"><span style="outline: 0px;color: rgb(247, 150, 70);font-family: 宋体, SimSun;visibility: visible;"><strong style="outline: 0px;visibility: visible;"><span style="outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; visibility: visible;">案情简介</span></strong></span></p></section></section><section style="outline: 0px;width: 35px;visibility: visible;"><br></section></section></section><section data-autoskip="1" style="margin-top: 1.5em;outline: 0px;text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 18px;color: rgb(167, 106, 77);background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;"><section style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-indent: 2em;"><span style="font-family: 仿宋_GB2312;">2023年11月，华阴市市场监督管理局接到消费者投诉，称其在景区某商店购买</span><span style="letter-spacing: 0.4pt;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;font-family: 仿宋;">铁皮石斛时</span><span style="font-family: 仿宋_GB2312;">，商品未明码标价，店家在未告知其单价就将</span><span style="letter-spacing: 0.4pt;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;font-family: 仿宋;">铁皮石斛</span><span style="font-family: 仿宋_GB2312;">打成粉末，让消费者支付2100元，回家后感觉受骗，请求帮助维权。</span><o:p></o:p></section></section></section><section style="outline: 0px;display: flex;justify-content: center;align-items: center;"><section data-width="80%" style="outline: 0px;max-width: 80%;display: flex;width: 541.594px;height: 6px;background: rgb(255, 121, 28);"><br style="outline: 0px;"></section></section></section></section></section><section data-tools="135编辑器" data-id="102762" style="outline: 0px;"><section style="margin: 10px auto;outline: 0px;text-align: center;"><section style="padding: 1em;outline: 0px;border-width: 1px;border-style: solid;border-color: rgb(255, 162, 28);"><section style="outline: 0px;display: inline-block;"><section style="outline: 0px;display: flex;justify-content: center;align-items: flex-end;"><section style="outline: 0px;width: 35px;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;display: block;vertical-align: inherit;width: 35px !important;visibility: visible !important;"><br></span></section><section style="outline: 0px;"><section data-brushtype="text" style="margin-top: -8px;padding-right: 0em;padding-left: 0em;outline: 0px;font-size: 20px;letter-spacing: 4px;color: rgb(255, 121, 28);"><p style="outline: 0px;line-height: 1.75em;"><span style="outline: 0px;color: rgb(247, 150, 70);font-family: 宋体, SimSun;"></span></p><p style="outline: 0px;"><strong style="outline: 0px;"><strong style="outline: 0px;"><span style="outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: rgb(247, 150, 70); font-family: 宋体, SimSun;">处理结果</span></strong></strong></p></section></section><section style="outline: 0px;width: 35px;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;vertical-align: inherit;display: block;width: 35px !important;visibility: visible !important;"><br></span></section></section></section><section data-autoskip="1" style="margin-top: 1.5em;outline: 0px;text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 18px;color: rgb(167, 106, 77);background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;"><p style="outline: 0px;text-indent: 2.14285em;line-height: 1.75em;"><span style="outline: 0px;color: rgb(247, 150, 70);font-family: 宋体, SimSun;"><span style="outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"></span></span></p><section style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-indent: 2em;"><span style="font-family: 仿宋_GB2312;">接诉后，执法人员到消费者投诉的商店进行调查，经调取店内监控查看店方的销售记录，确认消费者投诉属实。对于店方未明码标价的行为，执法人员责令其立即改正。经调解，双方达成一致，消费者寄回商品，经营者退还购物款2100元。随后，执法人员对消费者进行了电话回访，消费者确认收到退款，并对执法人员表示感谢。</span></section></section></section><section style="outline: 0px;display: flex;justify-content: center;align-items: center;"><section data-width="80%" style="outline: 0px;max-width: 80%;display: flex;width: 541.594px;height: 6px;background: rgb(255, 121, 28);overflow: hidden;"><br style="outline: 0px;"></section></section></section></section><section data-tools="135编辑器" data-id="102762" style="outline: 0px;"><section style="margin: 10px auto;outline: 0px;text-align: center;"><section style="padding: 1em;outline: 0px;border-width: 1px;border-style: solid;border-color: rgb(255, 162, 28);"><section style="outline: 0px;display: inline-block;"><section style="outline: 0px;display: flex;justify-content: center;align-items: flex-end;"><section style="outline: 0px;width: 35px;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;vertical-align: inherit;display: block;width: 35px !important;visibility: visible !important;"><br></span></section><section style="outline: 0px;"><section data-brushtype="text" style="margin-top: -8px;padding-right: 0em;padding-left: 0em;outline: 0px;font-size: 20px;letter-spacing: 4px;color: rgb(255, 121, 28);"><p style="outline: 0px;line-height: 1.75em;"><span style="outline: 0px;color: rgb(247, 150, 70);font-family: 宋体, SimSun;"></span></p><p style="outline: 0px;"><strong style="outline: 0px;"><strong style="outline: 0px;"><span style="outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: rgb(247, 150, 70); font-family: 宋体, SimSun;">案例评析</span></strong></strong></p></section></section><section style="outline: 0px;width: 35px;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;vertical-align: inherit;display: block;width: 35px !important;visibility: visible !important;"><br></span></section></section></section><section data-autoskip="1" style="margin-top: 1.5em;outline: 0px;text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 18px;color: rgb(167, 106, 77);background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;"><section style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-indent: 2em;"><span style="background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;font-family: 仿宋_GB2312;">《消费者权益保护法》第八条规定：“消费者享有知悉其购买、使用的商品或者接受的服务的真实情况的权利。消费者有权根据商品或者服务的不同情况，要求经营者提供商品的价格、产地、生产者、用途、性能、规格、等级、主要成份、生产日期、有效期限、检验合格证明、使用方法说明书、售后服务，或者服务的内容、规格、费用等有关情况。”</span><span style="font-family: 仿宋_GB2312;">本案例中,经营者销售药食同源的铁皮石斛未明码标价，也未向消费者告知该商品的具体单价，其行为侵犯了消费者的知情权。</span><o:p></o:p></section><p style="outline: 0px;text-indent: 43px;line-height: 1.75em;"><span style="outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: rgb(247, 150, 70); font-family: 宋体, SimSun;"></span></p></section></section><section style="outline: 0px;display: flex;justify-content: center;align-items: center;"><section data-width="80%" style="outline: 0px;max-width: 80%;display: flex;width: 541.594px;height: 6px;background: rgb(255, 121, 28);overflow: hidden;"><br style="outline: 0px;"></section></section></section></section><section data-tools="135编辑器" data-id="102762" style="outline: 0px;"><section style="margin: 10px auto;outline: 0px;text-align: center;"><section style="padding: 1em;outline: 0px;border-width: 1px;border-style: solid;border-color: rgb(255, 162, 28);"><section style="outline: 0px;display: inline-block;"><section style="outline: 0px;display: flex;justify-content: center;align-items: flex-end;"><section style="outline: 0px;width: 35px;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;display: block;vertical-align: inherit;width: 35px !important;visibility: visible !important;"><br></span></section><section style="outline: 0px;"><section data-brushtype="text" style="margin-top: -8px;padding-right: 0em;padding-left: 0em;outline: 0px;font-size: 20px;letter-spacing: 4px;color: rgb(255, 121, 28);"><p style="outline: 0px;line-height: 1.75em;"><span style="outline: 0px;color: rgb(247, 150, 70);font-family: 宋体, SimSun;"></span></p><p style="outline: 0px;"><strong style="outline: 0px;"><strong style="outline: 0px;"><span style="outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: rgb(247, 150, 70); font-family: 宋体, SimSun;">消费提示</span></strong></strong></p></section></section><section style="outline: 0px;width: 35px;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;vertical-align: inherit;display: block;width: 35px !important;visibility: visible !important;"><br></span></section></section></section><section data-autoskip="1" style="margin-top: 1.5em;outline: 0px;text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 18px;color: rgb(167, 106, 77);background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;"><p style="outline: 0px;text-indent: 2.14285em;line-height: 1.75em;"><span style="outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: rgb(247, 150, 70); font-family: 宋体, SimSun;"></span></p><section style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-indent: 2em;"><span style="font-family: 仿宋_GB2312;">广大消费者购买商品或接受服务时,要到证照齐全的经营场所，查看是否明码标价，主动询问了解商品的</span><span style="background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-family: 仿宋_GB2312;">价格、产地、用途、性能、规格、等级等相关情况，警惕诱导消费。提倡</span><span style="font-family: 仿宋_GB2312;">理性科学消费，不要冲动购物，如果因被经营者误导而冲动购物后反悔时，请及时向相关部门进行投诉。</span></section></section></section><section style="outline: 0px;display: flex;justify-content: center;align-items: center;"><section data-width="80%" style="outline: 0px;max-width: 80%;display: flex;width: 541.594px;height: 6px;background: rgb(255, 121, 28);overflow: hidden;"><br></section></section></section></section></section><p style="display: none;"><mp-style-type data-value="3"></mp-style-type></p></div><p></p> 这个可以有的…… 很是不错，再接再厉 保护消费者的合法权益 消费维权案例学习。 又是一年维权日315 保护消费者合法权益 保护消费者的合法权益
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