给顾客划分等级？要达到最高级，需要一年消费……知名火锅店回应
<section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; text-align: center;'><span style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; font-size: 16px; letter-spacing: 1px;'>3月17日，有网友在社交平台发布视频</span></section><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; text-align: center; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;font-size: 16px;letter-spacing: 1px;'>视频展示了<strong>海底捞餐厅就餐位上的</strong></span></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; text-align: center; margin-left: 8px; margin-right: 8px;'><strong><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;font-size: 16px;letter-spacing: 1px;background-color: rgb(171, 25, 66);color: rgb(255, 255, 255);'>会员等级划分牌</span></strong></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;font-size: 16px;letter-spacing: 1px;'><br></span></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;font-size: 16px;letter-spacing: 1px;'>此举被网友质疑，海底捞区别对待顾客。对此，<strong style='outline: 0px;'>海底捞客服告诉记者，挂牌只是为了方便服务员做好会员服务。</strong></span><o:p style='outline: 0px;'></o:p></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; margin-left: 8px; margin-right: 8px;'><br></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: center; line-height: 1.6em; margin-left: 8px; margin-right: 8px;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;visibility: visible !important;width: 677px !important;'></span></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; margin-left: 8px; margin-right: 8px;'><span style='color: rgb(136, 136, 136); font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 1px;'>图/网络截图</span></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; margin-left: 8px; margin-right: 8px;'><o:p style='outline: 0px;'></o:p></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 16px;letter-spacing: 1px;'><strong style='outline: 0px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;'>视频显示，在海底捞就餐区座位上，</span></strong></span><span style='font-size: 16px;letter-spacing: 1px;color: rgb(171, 25, 66);'><strong style='outline: 0px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;'>有一个可滑动的会员标识板，滑动后可展示红海、银海、金海、黑海四个等级。</span></strong></span></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 16px;letter-spacing: 1px;outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;'><br></span></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; margin-left: 8px; margin-right: 8px;'><strong><span style='font-size: 16px;letter-spacing: 1px;outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;background-color: rgb(0, 122, 170);color: rgb(255, 255, 255);'>有网友在评论区留言</span></strong><span style='font-size: 16px;letter-spacing: 1px;outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;'>，黑海是最高等级，就餐时可免排队；也有网友认为，来者都是客，海底捞给顾客分级，是对顾客的不尊重。</span></p><p style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.6em; margin-left: 8px; margin-right: 8px;'><o:p style='outline: 0px;'><br></o:p></p><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: center; margin-left: 8px; margin-right: 8px;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;visibility: visible !important;width: 677px !important;'></span></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='color: rgb(136, 136, 136); font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 2px;'>图/网络截图</span></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='color: rgb(136, 136, 136); font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 2px;'><br></span></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><o:p style='outline: 0px;'></o:p></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='font-size: 16px;'><span style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;'>3月20日，记者联系上海底捞官方客服。</span><strong style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;font-size: var(--articleFontsize);outline: 0px;'>客服表示，海底捞确实存在会员等级制度，也有部分门店在餐位旁设有会员标识板。<span style='color: rgb(171, 25, 66);'>门店会根据会员消费金额和成长值，将会员划分成红海、银海、金海和黑海四个等级，每个等级都享有不同的权益和特权。</span></strong></span></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><br></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;font-size: 16px;'>“消费1元钱累计1个成长值，成长值2000以下是红海会员，2000到6000是银海会员，6000到12000以下是金海会员，12000及以上是黑海会员。”<strong style='outline: 0px;'>也就是说，如果要达到最高的黑海级别，</strong></span><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;font-size: 16px;background-color: rgb(171, 25, 66);color: rgb(255, 255, 255);'><strong style='outline: 0px;'>顾客需要在近十二个月内消费12000元以上。</strong></span><o:p style='outline: 0px;'></o:p></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;'><br style='outline: 0px;'></span></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: center; margin-left: 8px; margin-right: 8px;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;visibility: visible !important;width: 600px !important;'></span></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px; font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; color: rgb(136, 136, 136); letter-spacing: 2px;'>图/网络截图</span><o:p style='outline: 0px;'></o:p></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;font-size: 15px;color: rgb(136, 136, 136);letter-spacing: 2px;'><br style='outline: 0px;'></span></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;font-size: 16px;'>记者搜索发现，此前就有网友吐槽海底捞的会员等级制度，<strong><span style='outline: 0px; color: rgb(0, 122, 170);'>调侃吃个火锅还要完成KPI</span></strong>，实在不合理。</span><o:p style='outline: 0px;'></o:p></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;font-size: 16px;'><br style='outline: 0px;'></span></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;font-size: 16px;'>对此，海底捞客服表示，座位旁挂会员等级标识牌，是为了方便服务人员识别顾客会员等级，做好相应的服务，不会根据标识牌区别对待顾客。“黑海会员可免费赠送一份果盘或菜品，黑海会员每月在卡包里会领取8.5折的优惠券，如果就餐时有黑海会员标识牌，我们就会额外注意一下，有没有给顾客相应的优惠或赠品。”</span><o:p style='outline: 0px;'></o:p></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;font-size: 16px;'><br style='outline: 0px;'></span></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;font-size: 16px;'>经视直播记者注意到，在海底捞官方发布的会员权益里，黑海会员享有“黑海通道”权益，这是否意味着黑海会员就餐时不用排队呢？对此，<strong style='outline: 0px;'>客服表示：“<span style='outline: 0px; color: rgb(171, 25, 66);'>‘黑海通道’并不是免除排队，而是凭排队号码和黑海会员身份，工作人员可以优先帮助顾客调整就餐顺序。</span>”</strong></span><o:p style='outline: 0px;'></o:p></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;font-size: 16px;'><br style='outline: 0px;'></span></section><section style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; margin-left: 8px; margin-right: 8px;'><span style='outline: 0px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 2px;font-size: 16px;'>湖北省消费者委员会公益律师团律师曾祥斌表示，<strong><span style='outline: 0px; color: rgb(0, 122, 170);'>商家对顾客的消费进行分级是正常行为，但可能会让部分顾客感觉到冒犯。</span></strong>“有时候乘机也会有vip通道，高铁也会有一等座二等座，从营销的角度来考虑，商家这样的做法也可能会让其他非黑海会员的顾客的尊严受到侵犯，这也是作为商家需要考虑进去的。”</span></section><section style='text-align: right; margin-left: 8px; margin-right: 8px;'><span style='color: rgb(136, 136, 136);'>来源：经视直播</span></section><section style='text-align: center; margin-left: 8px; margin-right: 8px;'><img src="https://www.yewn.cn/data/attachment/forum/202403/20/085917gw2yw2f1wy12c75d.png"></section><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p> 吃个饭还有等级要求 就是个贵而已 这怎么回事啊？ 么钱不去海底捞 这个确实有点不太合理 么钱不去海底捞 提高服务水平。 吃个饭还有等级要求 吃个饭还评出级别，那一次都没光顾的都没人理了吗？歧视人还给自己找理由。
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