亮2022·回眸 | 国网渭南供电公司客户服务中心：凝心聚力保服务 争先创优开新篇
<div class="wx_rich_media_content" id="jsWxContainer"><section data-role="outer" label="Powered by 135editor.com" style="cursor:pointer !important;font-size:16px;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; line-height: 0; visibility: visible;"><br></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box; transform-style: flat; visibility: visible; transform: perspective(0px);"><section style="margin-bottom: -1px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; line-height: 0; visibility: visible; transform: rotateY(180deg);"><br></section></section><section style="outline: 0px; zoom: 1; color: rgb(34, 34, 34); letter-spacing: 0.544px; box-sizing: border-box; font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><section class="js_underline_content" style="outline: 0px; overflow: hidden; font-size: 17px; z-index: 0; visibility: visible; box-sizing: border-box;"><section data-role="outer" data-tplid="120997" style="outline: 0px; max-width: 100%; box-sizing: border-box; background-repeat: repeat; background-position: center center; background-color: rgb(236, 246, 255); background-size: auto; visibility: visible;"><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><p style="outline: 0px; max-width: 100%; vertical-align: inherit; visibility: visible; box-sizing: border-box !important;"><br></p></section><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><p style="vertical-align: inherit; outline: 0px; max-width: 100%; text-indent: 2em; visibility: visible; line-height: 2em; box-sizing: border-box !important;"><span style="font-size: 18px;line-height: 1.78em;letter-spacing: 0.75px;font-family: 宋体, SimSun;">2022年，为保证各项服务举措落地，创新创优客户服务模式，国网渭南供电公司客户服务中心始终秉持“以客户为中心”的服务理念，坚持“四个持续”的工作要求，紧扣“四抓</span><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">四强”工作主线，聚焦重点工作任务，精准靶向施策发</span><span style="font-size: 18px;line-height: 1.78em;letter-spacing: 0.75px;font-family: 宋体, SimSun;">力，提升办电收费全环节管控，稳步助推营销服务提质增效。</span></p></section><p style="outline: 0px; max-width: 100%; vertical-align: inherit; visibility: visible; box-sizing: border-box !important;"><br></p><section data-role="title" data-tools="135编辑器" data-id="120825" style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section data-role="title" data-tools="135编辑器" data-id="120825" style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; display: flex; justify-content: center; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="padding-top: 4px; padding-bottom: 4px; outline: 0px; max-width: 100%; box-sizing: border-box; border-bottom: 1px solid rgb(42, 103, 173); visibility: visible;"><section style="outline: 0px; max-width: 100%; background-color: rgb(42, 103, 173); display: flex; justify-content: space-between; visibility: visible; box-sizing: border-box !important;"><section style="padding: 4px 10px 4px 25px; outline: 0px; max-width: 100%; box-sizing: border-box; font-size: 16px; color: rgb(255, 255, 255); text-align: center; visibility: visible;"><p style="vertical-align:inherit;"><span style="font-size:18px;"><strong data-brushtype="text" style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;">着力打造“阳光业扩”服务品牌</strong></span></p><p style="vertical-align:inherit;"><span style="font-size:18px;"><strong data-brushtype="text" style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;">持续提升办电效率</strong></span></p></section><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="box-sizing: border-box; outline: 0px; max-width: 100%; width: 0px; height: 1px; border-top: 10px solid rgb(236, 246, 255); border-left: 10px solid transparent; overflow: hidden; visibility: visible;"><br style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"></section><section style="box-sizing: border-box; margin-top: -10px; outline: 0px; max-width: 100%; width: 0px; height: 1px; border-bottom: 10px solid rgb(255, 188, 83); border-right: 10px solid transparent; visibility: visible;"><br style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"></section></section></section></section></section></section></section></section></section><section data-tools="135编辑器" data-id="120824" style="margin-right: 20px; margin-left: 20px; outline: 0px; max-width: 100%; box-sizing: border-box; visibility: visible;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="margin-top: 15px; outline: 0px; max-width: 100%; background-color: rgb(255, 255, 255); visibility: visible; box-sizing: border-box !important;"><section style="padding: 25px 18px; outline: 0px; max-width: 100%; box-sizing: border-box; border-style: solid; border-width: 1px; border-color: rgb(42, 103, 173); border-radius: 0px; visibility: visible;"><section style="outline: 0px; max-width: 100%; height: 0px; overflow: hidden; visibility: visible; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"></section><section style="outline: 0px; max-width: 100%; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; color: rgb(64, 71, 83); background: transparent; visibility: visible; box-sizing: border-box !important;"><section data-autoskip="1" style="outline: 0px; max-width: 100%; line-height: 1.75em; visibility: visible; box-sizing: border-box !important;"><p style="vertical-align: inherit; outline: 0px; max-width: 100%; text-indent: 2em; line-height: 2em; visibility: visible; font-size: 18px; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">为防止办电环节梗阻问题，该中心充分依托“阳光办电服务中心”平台，建立与各职能部门及县（市、区）公司的协同交流机制，畅通各方沟通渠道，持续提升客户办电的高效感和满意度，助力报装接电再提速，推动业扩服务品质全面提升。</span></p><p style="vertical-align: inherit; outline: 0px; max-width: 100%; text-indent: 2em; line-height: 2em; visibility: visible; font-size: 18px; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">利用“阳光办电日”，该中心协同各部门讨论确定大中型项目，陕西</span><span style="outline: 0px; max-width: 100%; visibility: visible; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">国维淀粉有限公司、潼关祥顺金矿、韩城盘龙煤业有限公司、金堆城钼业集团有限公司3</span><span style="outline: 0px; max-width: 100%; visibility: visible; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">5千伏专用变等客户的接入系统方案，大幅提升了办电效率，优化了客户办电流程。</span></p><p style="vertical-align:inherit;"><br></p><p style="text-align: center; vertical-align: inherit; outline: 0px; max-width: 100%; line-height: 2em; text-indent: 0em; visibility: visible; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; font-size: 16px; visibility: visible; box-sizing: border-box !important;"><span class="wxart_image" wx-style="display:inline-block;box-sizing: border-box;vertical-align: inherit;width: 100%;"></span></span></p><p style="vertical-align: inherit; outline: 0px; max-width: 100%; text-indent: 2em; visibility: visible; line-height: 2em; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">2022年，“阳光办电服务中心”累计受理新装、增容客户88户，容量232万千伏安。累计投运新装、增容27户，容量34.56万千伏安，实现业扩报</span><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">装服务承诺兑现率100%。累计协调解决客户报装难点问题106个，有效推动各项目标任务刚性落地，使“阳光业扩”办电服务品牌</span><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">效应进一步扩大，客户服务满意度进一步提</span><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">升，实现全年业务办理“零投诉”。</span></p><p style="text-align: center; vertical-align: inherit; outline: 0px; max-width: 100%; line-height: 2em; visibility: visible; text-indent: 0em; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; font-size: 16px; visibility: visible; box-sizing: border-box !important;"><span class="wxart_image" wx-style="display:inline-block;box-sizing: border-box;vertical-align: inherit;width: 100%;"></span></span></p></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section data-tools="135编辑器" data-id="120842" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; display: flex; justify-content: center; align-items: flex-start; transform-style: preserve-3d; box-sizing: border-box !important;"><section data-width="100%" style="box-sizing: border-box; margin-left: -40px; outline: 0px; max-width: 100%; width: 100%; transform-style: preserve-3d; height: 0px; overflow: hidden; transform: translateZ(5px);"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; color: rgb(64, 71, 83); background: transparent; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section></section></section></section></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><p style="outline: 0px; max-width: 100%; vertical-align: inherit; box-sizing: border-box !important;"><br></p></section><section data-role="title" data-tools="135编辑器" data-id="120825" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; display: flex; justify-content: center; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="padding-top: 4px; padding-bottom: 4px; outline: 0px; max-width: 100%; box-sizing: border-box; border-bottom: 1px solid rgb(42, 103, 173);"><section style="outline: 0px; max-width: 100%; background-color: rgb(42, 103, 173); display: flex; justify-content: space-between; box-sizing: border-box !important;"><section style="padding: 4px 10px 4px 25px; outline: 0px; max-width: 100%; box-sizing: border-box; font-size: 16px; color: rgb(255, 255, 255); text-align: center;"><p style="vertical-align:inherit;"><span style="font-size:18px;"><strong data-brushtype="text" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;">综合施策对抗疫情寒潮“双考验”</strong></span></p><p style="vertical-align:inherit;"><span style="font-size:18px;"><strong data-brushtype="text" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;">确保客户安全可靠用电</strong></span></p></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="box-sizing: border-box; outline: 0px; max-width: 100%; width: 0px; height: 1px; border-top: 10px solid rgb(236, 246, 255); border-left: 10px solid transparent; overflow: hidden;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section><section style="box-sizing: border-box; margin-top: -10px; outline: 0px; max-width: 100%; width: 0px; height: 1px; border-bottom: 10px solid rgb(255, 188, 83); border-right: 10px solid transparent;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section></section></section></section></section></section></section><section data-tools="135编辑器" data-id="120824" style="margin-right: 20px; margin-left: 20px; outline: 0px; max-width: 100%; box-sizing: border-box;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="margin-top: 15px; outline: 0px; max-width: 100%; background-color: rgb(255, 255, 255); box-sizing: border-box !important;"><section style="padding: 25px 18px; outline: 0px; max-width: 100%; box-sizing: border-box; border-style: solid; border-width: 1px; border-color: rgb(42, 103, 173); border-radius: 0px;"><section style="outline: 0px; max-width: 100%; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section data-tools="135编辑器" data-id="120839" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; transform-style: preserve-3d; box-sizing: border-box !important;"><section data-op="division" style="outline: 0px; max-width: 100%; display: flex; justify-content: space-between; align-items: flex-start; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; flex: 1 1 0%; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section><section style="margin-left: 15px; outline: 0px; max-width: 100%; flex: 1 1 0%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; display: flex; justify-content: flex-end; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section></section></section></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; color: rgb(64, 71, 83); background: transparent; box-sizing: border-box !important;"><section data-autoskip="1" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><p style="vertical-align: inherit; outline: 0px; max-width: 100%; text-indent: 2em; line-height: 2em; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">为排除疫情与特殊天气对客户安全用电可能造成的隐患，该中心超前谋划，多措并举，扎实开展客户侧安全用电部署工作。</span></p><p style="vertical-align: inherit; outline: 0px; max-width: 100%; text-indent: 2em; line-height: 2em; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">一是开展高危及重要客户专项检查。为彻底摸清客户供用电设备的运行现状，全面提升客户侧管理水平，邀请专家指导并抽取业务骨干，历时两个多月完成38户高危及重要客户“一户一册”的</span><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">编制以及8户煤矿“一矿一案”的建档工作。协助17户客户整改用电安全隐患43条，并向政府相关部门进行了书面汇报，确保了高危及重要客户的安全运行。</span></p></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section data-width="100%" style="text-align: center; box-sizing: border-box; margin-top: 15px; margin-bottom: 15px; outline: 0px; max-width: 100%; width: 100%;"><span class="wxart_image" wx-style="display:inline-block;box-sizing: border-box;vertical-align: inherit;width: 100%;"></span></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; color: rgb(64, 71, 83); background: transparent; box-sizing: border-box !important;"><section data-autoskip="1" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><p style="vertical-align: inherit; outline: 0px; max-width: 100%; text-indent: 2em; line-height: 2em; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">二是对所辖客户开展周期性检查，落实春秋检、迎峰度夏、迎峰度冬保供电时期的专项检查工作。通过标准化工作培训、客户线上线下档案一致化维护以及现场设备检查等各环节管控，全力清扫客户侧电力设备隐患，保证客户设备安全稳定运行。全年共累计开展现场用电检查工作4轮次152户，扎实践行用电管理“服务、通知、报告、督导”四到位的工作要求。</span></p><p style="text-align: center; vertical-align: inherit; outline: 0px; max-width: 100%; line-height: 2em; text-indent: 0em; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;"><span class="wxart_image" wx-style="display:inline-block;box-sizing: border-box;vertical-align: inherit;width: 100%;"></span></span></p><p style="vertical-align: inherit; outline: 0px; max-width: 100%; line-height: 2em; text-indent: 2em; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">三是积极落实2022年迎峰度冬电力保供工作部署，通过负荷管理演练，全面检验政府、电网、客户的电力保供应急处置和协同联动能力，有效应对迎峰度冬大负荷管理期间可能出现的供需缺口，切实保障客户用电需求。</span></p></section></section></section></section><section style="outline: 0px; max-width: 100%; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section><section style="outline: 0px; max-width: 100%; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section></section></section></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section data-role="title" data-tools="135编辑器" data-id="120825" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><p style="vertical-align: inherit; outline: 0px; max-width: 100%; box-sizing: border-box !important;"><br></p></section><section style="margin: 10px auto; outline: 0px; max-width: 100%; display: flex; justify-content: center; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="padding-top: 4px; padding-bottom: 4px; outline: 0px; max-width: 100%; box-sizing: border-box; border-bottom: 1px solid rgb(42, 103, 173);"><section style="outline: 0px; max-width: 100%; background-color: rgb(42, 103, 173); display: flex; justify-content: space-between; box-sizing: border-box !important;"><section style="padding: 4px 10px 4px 25px; outline: 0px; max-width: 100%; box-sizing: border-box; font-size: 16px; color: rgb(255, 255, 255); text-align: center;"><p style="vertical-align:inherit;"><span style="font-size:18px;"><strong data-brushtype="text" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;">规范治理电厂营销档案</strong></span></p><p style="vertical-align:inherit;"><span style="font-size:18px;"><strong data-brushtype="text" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;">实现全量省级集约核算</strong></span></p></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="box-sizing: border-box; outline: 0px; max-width: 100%; width: 0px; height: 1px; border-top: 10px solid rgb(236, 246, 255); border-left: 10px solid transparent; overflow: hidden;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section><section style="box-sizing: border-box; margin-top: -10px; outline: 0px; max-width: 100%; width: 0px; height: 1px; border-bottom: 10px solid rgb(255, 188, 83); border-right: 10px solid transparent;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section></section></section></section></section></section></section><section data-tools="135编辑器" data-id="120824" style="margin-right: 20px; margin-left: 20px; outline: 0px; max-width: 100%; box-sizing: border-box;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="margin-top: 15px; outline: 0px; max-width: 100%; background-color: rgb(255, 255, 255); box-sizing: border-box !important;"><section style="padding: 25px 18px; outline: 0px; max-width: 100%; box-sizing: border-box; border-style: solid; border-width: 1px; border-color: rgb(42, 103, 173); border-radius: 0px;"><section style="outline: 0px; max-width: 100%; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section data-tools="135编辑器" data-id="120839" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; transform-style: preserve-3d; box-sizing: border-box !important;"><section data-op="division" style="outline: 0px; max-width: 100%; display: flex; justify-content: space-between; align-items: flex-start; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; flex: 1 1 0%; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section><section style="margin-left: 15px; outline: 0px; max-width: 100%; flex: 1 1 0%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; display: flex; justify-content: flex-end; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section></section></section></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; color: rgb(64, 71, 83); background: transparent; box-sizing: border-box !important;"><section data-autoskip="1" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><p style="vertical-align: inherit; margin-top: 10px; margin-bottom: 5px; outline: 0px; max-width: 100%; text-indent: 2em; line-height: 2em; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">2022年9月份，15户自备电厂及19户非统调电厂日常管理工作全面下放客服中心。按照省公司11月非统调电厂全面实现省级线上集约结算的工作要求，该中心不等不靠，主动作为，组建非统调电厂接收柔性专班。通过积极对接，掌握相关业务要求，采取畅通内部信息共享渠道，规范营销系统档案治理，建立抄表电费三级审核制度等措施，保质保量规范电厂管理工作。</span></p><p style="vertical-align: inherit; margin-top: 10px; margin-bottom: 5px; outline: 0px; max-width: 100%; text-indent: 2em; line-height: 2em; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">一是收集整理非统调电厂和自备电厂的相关管理政策、文件，持续修订、细化业务标准与管理要求。二是以形成非统调电厂“一户一档”准确档案为工作目标，通过明确工作任务、治理时限等要求，制定专项治理活动方案，理顺档案关系和现场设备参数，收集缺失资料，推进公司非统调电厂、自备电厂的规范化管理。三是持续做好统调电厂规范化管理的各项后备工作，为高质量推进夯实基础。最终完成非统调电厂省级集约核算工作任务，公司首</span><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">次实现</span><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">19户非统调电厂全量省级集约核算。</span></p></section></section></section></section><section style="outline: 0px; max-width: 100%; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section><section style="outline: 0px; max-width: 100%; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section></section></section></section></section></section><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><p style="outline: 0px; max-width: 100%; vertical-align: inherit; visibility: visible; box-sizing: border-box !important;"><br></p></section><section data-role="title" data-tools="135编辑器" data-id="120825" style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section data-role="title" data-tools="135编辑器" data-id="120825" style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; display: flex; justify-content: center; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="padding-top: 4px; padding-bottom: 4px; outline: 0px; max-width: 100%; box-sizing: border-box; border-bottom: 1px solid rgb(42, 103, 173); visibility: visible;"><section style="outline: 0px; max-width: 100%; background-color: rgb(42, 103, 173); display: flex; justify-content: space-between; visibility: visible; box-sizing: border-box !important;"><section style="padding: 4px 10px 4px 25px; outline: 0px; max-width: 100%; box-sizing: border-box; font-size: 16px; color: rgb(255, 255, 255); text-align: center; visibility: visible;"><p style="vertical-align:inherit;"><span style="font-size:18px;"><strong data-brushtype="text" style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;">充分发扬“三千精神”</strong></span></p><p style="vertical-align:inherit;"><span style="font-size:18px;"><strong data-brushtype="text" style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;">确保电费颗粒归仓</strong></span></p></section><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="box-sizing: border-box; outline: 0px; max-width: 100%; width: 0px; height: 1px; border-top: 10px solid rgb(236, 246, 255); border-left: 10px solid transparent; overflow: hidden; visibility: visible;"><br style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"></section><section style="box-sizing: border-box; margin-top: -10px; outline: 0px; max-width: 100%; width: 0px; height: 1px; border-bottom: 10px solid rgb(255, 188, 83); border-right: 10px solid transparent; visibility: visible;"><br style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"></section></section></section></section></section></section></section></section></section><section data-tools="135编辑器" data-id="120824" style="margin-right: 20px; margin-left: 20px; outline: 0px; max-width: 100%; box-sizing: border-box; visibility: visible;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="margin-top: 15px; outline: 0px; max-width: 100%; background-color: rgb(255, 255, 255); visibility: visible; box-sizing: border-box !important;"><section style="padding: 25px 18px; outline: 0px; max-width: 100%; box-sizing: border-box; border-style: solid; border-width: 1px; border-color: rgb(42, 103, 173); border-radius: 0px; visibility: visible;"><section style="outline: 0px; max-width: 100%; height: 0px; overflow: hidden; visibility: visible; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"></section><section style="outline: 0px; max-width: 100%; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; color: rgb(64, 71, 83); background: transparent; visibility: visible; box-sizing: border-box !important;"><section data-autoskip="1" style="outline: 0px; max-width: 100%; line-height: 1.75em; visibility: visible; box-sizing: border-box !important;"><p style="vertical-align: inherit; outline: 0px; max-width: 100%; text-indent: 2em; line-height: 2em; visibility: visible; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">为规避电费回收风险，该中心采取有效措施，完善电费回收举措，积极开展相关工作。一是全面推行电费分次划拨。对新装增容客户推行电费分次划拨；对受经济形势影响较大的企业和“两高一剩”客户范围推行分次结算。二是建立电费风险评价预警机制。常态化跟踪客户生产情况，针对可能欠费、产能持续走低的客户，提前研判，建立风险等级。三是开展大客户电价执行问题排查行动，逐户梳</span><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">理电价执行正确情况，确保市场化客户电费结算正确，降低公司经营风险。四是克服疫情影响，</span><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">启动“专责-分管主任-主任”电费三级催收机制，确保年底电费结零。</span></p><p style="vertical-align: inherit; outline: 0px; max-width: 100%; text-indent: 2em; line-height: 2em; visibility: visible; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">客户服务中心员工俯下身子、不怕吃苦，保障电费回收任务托底，实现电费回收率100%，为公司电费颗粒归仓保驾护航。</span></p></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section data-tools="135编辑器" data-id="120842" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; display: flex; justify-content: center; align-items: flex-start; transform-style: preserve-3d; box-sizing: border-box !important;"><section data-width="100%" style="box-sizing: border-box; margin-left: -40px; outline: 0px; max-width: 100%; width: 100%; transform-style: preserve-3d; height: 0px; overflow: hidden; transform: translateZ(5px);"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; color: rgb(64, 71, 83); background: transparent; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"></section></section></section></section></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><p style="outline: 0px; max-width: 100%; vertical-align: inherit; box-sizing: border-box !important;"><br></p><section style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><section style="margin-right: 20px; margin-left: 20px; outline: 0px; max-width: 100%; box-sizing: border-box; visibility: visible;"><section style="outline: 0px; max-width: 100%; line-height: 1.75em; letter-spacing: 1.5px; font-size: 14px; background: transparent; visibility: visible; box-sizing: border-box !important;"><section data-autoskip="1" style="outline: 0px; max-width: 100%; line-height: 1.75em; visibility: visible; box-sizing: border-box !important;"><p style="vertical-align: inherit; outline: 0px; max-width: 100%; text-indent: 2em; line-height: 2em; visibility: visible; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; visibility: visible; font-size: 18px; line-height: 1.56em; letter-spacing: 0.75px; font-family: 宋体, SimSun; box-sizing: border-box !important;">忆往昔峥嵘岁月，而今迈步重头越。站在新的起点上，</span><span style="font-family: 宋体, SimSun; font-size: 18px; letter-spacing: 0.75px; text-indent: 34px; background-color: transparent;">国网渭南供电公司</span><span style="font-family: 宋体, SimSun; font-size: 18px; letter-spacing: 0.75px; text-indent: 2em; background-color: transparent;">客户服务中心将牢记初心使命，汇聚团结奋进力量，持续攻坚克难，全力打造优质服务，以崭新姿态于营销服务一线开局起步，助力电网发展迈上新台阶！</span></p></section></section></section></section></section><section style="outline: 0px; max-width: 100%; height: 0px; overflow: hidden; box-sizing: border-box !important;"><br></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section data-tools="135编辑器" data-id="120803" style="outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="margin: 10px auto; outline: 0px; max-width: 100%; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; display: flex; align-items: center; justify-content: center; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; flex-shrink: 0; box-sizing: border-box !important;"><section style="box-sizing: border-box; outline: 0px; max-width: 100%; width: 15px; border-top: 1px solid rgb(42, 103, 173); height: 1px; overflow: hidden;"><br></section></section></section></section></section></section></section></section></section></section><p style="display: none;"><mp-style-type data-value="3"></mp-style-type></p></div><p></p> 持续攻坚克难，全力打造优质服务 光明使者 为疫情防控做贡献 国网你我他！！！
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