爱马仕包运输中被烧毁？顺丰：接受协商方案才能提供事故证明
<div class="wx_rich_media_content" id="jsWxContainer"><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; visibility: visible; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; font-size: 16px; visibility: visible; box-sizing: border-box !important;'>2月14日晚间，#顺丰寄爱马仕包运输中被烧毁#冲上热搜第一。</span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; visibility: visible; box-sizing: border-box !important;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;box-sizing: border-box;border-style: solid;border-width: 1px;overflow-wrap: break-word !important;visibility: visible !important;width: 470px !important;'></span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; visibility: visible; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; font-size: 16px; visibility: visible; box-sizing: border-box !important;'>近日，浙江金华的林女士（化名）向黑猫平台投诉称：她邮寄一只市场价值7万多的爱马仕包，几天后被顺丰告知该包裹在运输途中被烧毁。这让林女士感到震惊，她要求顺丰提供事故证据，但是顺丰却称：接受协商方案才能提供事故证明。据悉，该快件1月10日发车，至今一个多月，仍未解决。</span><span style='outline: 0px; max-width: 100%; color: rgb(136, 136, 136); visibility: visible; box-sizing: border-box !important;'></span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; text-align: center; visibility: visible; box-sizing: border-box !important;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible !important;width: 470px !important;'></span><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; color: rgb(136, 136, 136); box-sizing: border-box !important;'>本文图片 均为网传视频截图</span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>报道中当事人提供的视频显示，顺丰方面起初在微信沟通中回复称，“我们确实不知道。”</span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible !important;width: 470px !important;'></span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>而在此之后，林女士又多次联系顺丰。在林女士与顺丰一段通话视频中，顺丰方面回应称，“这个是事故件，是在运输途中车辆追尾导致起火了，这个包裹就是损毁了，要出具事故证明的话，如果说我们方案达成一致，我们就可以出具给您。”</span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;width: 470px !important;visibility: visible !important;'></span><br style='outline: 0px; max-width: 100%; text-align: center; box-sizing: border-box !important;'></span><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>而当林女</span><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>士再次质疑，“你们现在连车祸证明都不给我，没法证明这个包裹是真的灭失了，怎么接受理赔呢？</span><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>”顺丰工作人员则回应，“您可以去司法诉讼呀。</span><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>如果您不相信我们，到时候法官会让我们提供相关的凭证的。</span><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>”</span><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible !important;width: 470px !important;'></span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>工作人员还提及，“我们也知道您在各种平台去维权，搞了各种媒体，事情在发酵，现在风险这么大，我们不可能给您的。”</span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>据林女士在视频中所述，顺丰方面给出的方案，低于她所邮寄的爱马仕包两万多块钱。</span></p><p style='outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: center; box-sizing: border-box !important;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;box-sizing: border-box !important;overflow-wrap: break-word !important;width: 470px !important;visibility: visible !important;'></span><span style='outline: 0px; max-width: 100%; font-size: 16px; text-align: justify; box-sizing: border-box !important;'></span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>此前顺丰也出现过类似事件。去年5月16日，在广州做网店的李女士通过闲鱼售出的价值28300元的二手爱马仕包，却被顺丰快递寄丢了。事后她找快递公司理论，却得到了只赔偿保价金额500元的回答。</span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;box-sizing: border-box;border-style: solid;border-width: 1px;overflow-wrap: break-word !important;visibility: visible !important;width: 470px !important;'></span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>有媒体就此事拨打了顺丰快递的热线，就贵重物品丢失后的理赔问题，热线客服人员表示：“像这种客户发生物品丢失需要理赔的，我们有专门的理赔同事进行跟进。你提到的这个问题我反馈到理赔同事那边去跟进。可能是客户对赔付的方案不认可，我这边能看到这个事情还在沟通当中、没有结案。”</span></p><p style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; line-height: 1.75em; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important;'>后续该媒体又接到顺丰快递方工作人员电话。工作人员表示：“今天安保同事已经进行了调查，相关客户和点部主管都已经报警，会全力寻回货品。”他同时表示，如果没有找到货品，将会有专门理赔的同事进行沟通，争取此事能够得到解决。<br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></span></p><p style='text-align: right; margin-top: 8px; outline: 0px; max-width: 100%; letter-spacing: 0.544px; box-sizing: border-box !important;'><font face="微软雅黑" size="1" style='' color="#c0c0c0"><span style='caret-color: rgb(51, 51, 51); outline: 0px; max-width: 100%; letter-spacing: 0.544px; white-space: pre-wrap; box-sizing: border-box !important;'>（来源：</span><span style='outline: 0px; max-width: 100%; letter-spacing: 0.544px; white-space: pre-wrap; caret-color: rgb(51, 51, 51); box-sizing: border-box !important;'>澎湃新闻、北京商报、上游新闻、黑猫投诉）</span></font></p><p style='text-align: center; margin-top: 8px; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: system-ui, -apple-system, system-ui, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; caret-color: rgb(34, 34, 34); box-sizing: border-box !important;'><img src="https://www.yewn.cn/data/attachment/forum/202302/15/085309wpp44s8sizs76pps.png"></p><section style='outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; box-sizing: border-box !important;'><mp-common-profile class="js_uneditable js_wx_tap_highlight" data-pluginname="mpprofile" data-weui-theme="light" data-id="MjM5NDk5NzYyMA==" data-headimg="http://mmbiz.qpic.cn/mmbiz_png/AGH1SCPjUAkYQkjUYaOCjfQLwc6juziavvXuhhicXHcBsPTJGPkPMXy3eicV1AicUuOEa3cBhib2icFso784VtNjdZQg/0?wx_fmt=png" data-nickname="起点新闻" data-alias="qidianxinwen-QDXW" data-signature="陕西广电融媒体集团（陕西广播电视台）新闻中心官方信息平台" data-from="2" data-is_biz_ban="0" data-index="0" data-origin_num="1483" data-isban="0"></mp-common-profile> </section><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p></div> 快递还是要注意一下 贵重物品还是小心 发现问题及时处理 如果寄的是贵重物品，我觉得双方都要出具一个相关的证明，约定好理赔条款，便于理赔，便于事后追索。
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