小丸子着急
发表于 2023-4-4 11:35
在渭南国美买家电一年多收不到货，导购：退款比等送货还慢
<div class="wx_rich_media_content" id="jsWxContainer"><section style='text-align: center; line-height: 1.6em;' data-mpa-powered-by="yiban.io"><br></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>去年2月底，渭南市民高先生花费2万多元，</span><span style='color: rgb(0, 122, 170);'><strong><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>在国美电器渭南恒基店买多件家电，一年多冰箱和洗衣机一直收不到货。</span></strong></span><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>联系销售顾问得到答复是再等等，要退款比等送货还慢，但都没具体时间。这个遭遇让高先生夫妇郁闷不已。</span></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'><br></span></section><section style='text-align: center; line-height: 1.6em;'><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='text-align: center; line-height: 1.6em;'><br></section><section data-role="title" data-tools="135编辑器" data-id="124018"><section style='margin-right: auto; margin-left: auto; text-align: center; line-height: 1.6em;'><section style='display: inline-block;transform-style: preserve-3d;'><section style='width: 18px;height: 3px;background-color: rgb(64, 131, 255);margin-bottom: -4px;overflow: hidden;transform: translateZ(10px);'><br></section><section style='background-color: rgb(245, 248, 255);padding: 7px 25px;border-width: 1px;border-style: solid;border-color: rgb(91, 165, 255);'><section style='font-size: 16px;letter-spacing: 1.5px;color: #0d4cbf;transform: translateZ(5px);'><span style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.5px;'><strong data-brushtype="text"><p>市民给新房全款买的家电</p><p>冰箱和洗衣机拿不到东西</p></strong></span></section></section><section style='display: flex;justify-content: flex-end;margin-top: -8px;transform: translateZ(10px);'><section style='width: 7px;height: 7px;background-color: rgb(64, 131, 255);overflow: hidden;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'><strong></strong></span><span style='text-align: justify;'></span></section></section></section></section></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>4月3日，在国美电器渭南恒基店，卷闸门依然紧闭，走廊上还贴着宣传横幅，上面印着“国美电器渭南店 渭南人民最值得信赖的家电卖场”。看着这条横幅，高先生叹了一口气。</span></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'><br></span></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>2021年4月，新房即将开始装修，高先生和家人提前在国美电器恒基店，缴纳部分定金订购了所需要的家电。</span></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'><br></span></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>“2022年2月，导购联系让付剩下的款，当时咱也没多想，就把全款补齐了。”高先生说，</span><strong><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;color: rgb(0, 122, 170);'>总费用是2.1万元，购买了冰箱、洗衣机、空调和电视等家用电器。</span></strong></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'><br></span></section><section style='line-height: 1.6em;'><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='line-height: 1.6em;'><br></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>后来，空调和电视已经送货上门。高先生说，</span><strong><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;color: rgb(0, 122, 170);'>剩下的冰箱和洗衣机，之前因为家里有事以及疫情等原因，一直没有送货。直到去年12月，才从网上知道国美电器渭南恒基店已经关门了。</span></strong></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'><br></span></section><section style='line-height: 1.6em;'><strong><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;color: rgb(0, 122, 170);'>“钱都付完了，东西还没给我。</span></strong><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>我赶紧联系买家电时对接的国美电器导购小田，她说问题不大，让我们再等一等。”高先生说，谁知这一等，又几个月过去了也没个结果。</span><strong><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;color: rgb(0, 122, 170);'>“说是货在西安，我想自己找个车去拉也不行”。</span></strong></section><section style='line-height: 1.6em;'><br></section><section data-role="title" data-tools="135编辑器" data-id="124018"><section style='margin-right: auto; margin-left: auto; text-align: center; line-height: 1.6em;'><section style='display: inline-block;transform-style: preserve-3d;'><section style='width: 18px;height: 3px;background-color: rgb(64, 131, 255);margin-bottom: -4px;overflow: hidden;transform: translateZ(10px);'><br></section><section style='background-color: rgb(245, 248, 255);padding: 7px 25px;border-width: 1px;border-style: solid;border-color: rgb(91, 165, 255);'><section style='font-size: 16px;letter-spacing: 1.5px;color: #0d4cbf;transform: translateZ(5px);'><span style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.5px;'><strong data-brushtype="text"><p>导购表示等物流可以送时会送货</p><p>退款比要货还慢</p></strong></span></section></section><section style='display: flex;justify-content: flex-end;margin-top: -8px;transform: translateZ(10px);'><section style='width: 7px;height: 7px;background-color: rgb(64, 131, 255);overflow: hidden;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'><strong></strong></span><span style='text-align: justify;'></span></section></section></section></section></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>高先生提供的一张收条显示：去年2月28日，高先生支付了海尔洗衣机、容声冰箱、海信电视（各一台）的全款共2.1万元，落款盖渭南国美的印章，并写有导购田女士的电话。</span></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'><br></span></section><section style='text-align: center; line-height: 1.6em;'><span class="wxart_image" wx-style='display:inline-block;'></span></section><section style='line-height: 1.6em;'><br></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>根据这个电话，记者联系到田女士。她说，</span><strong><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;color: rgb(0, 122, 170);'>国美电器渭南恒基店目前暂时闭店，物流也送不了，现在的话只能等物流可以送的情况下，再联系客户给安排送货。</span></strong></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'><br></span></section><section style='line-height: 1.6em;'><strong><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;color: rgb(0, 122, 170);'>“物流送不了不是说物流不通，而是物流和国美这块存在一些问题，只能再等，具体时间我们也没办法说。”</span></strong><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>对于高先生提出的退款，她说，“如果退款比等送货更麻烦，并且还不知道什么时候。我们从去年11月办理的退款，到现在也没退。”</span></section><p><span class="wxart_image" wx-style='display:inline-block;box-sizing: border-box;outline: 0px;-webkit-tap-highlight-color: rgba(255, 255, 255, 0);border-width: 0px;border-style: initial;border-color: initial;vertical-align: middle;margin: 1rem auto;display: block;width: 100%;height: auto;'></span></p><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>随后，记者多次拨打国美电器官方客服电话，但均未能转接到人工客服。</span></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'><br></span></section><section style='line-height: 1.6em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;'>对此，高先生表示，</span><strong><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 0.5px;color: rgb(0, 122, 170);'>当初是冲着国美的品牌才购买家电，希望国美电器能尽快送货或者退款，总不能让消费者这样无限期地等下去。</span></strong></section><section style='line-height: 1.6em; text-align: center;'><span style='color: rgb(136, 136, 136);font-size: 10px;'>（来源：华商报）</span></section><p style='text-align: center;'><img src="https://www.yewn.cn/data/attachment/forum/202303/30/083436yvotj66o006ovpvv.png"></p><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p></div>
奔跑900215
发表于 2023-4-4 11:43
唉，没办法说
奔跑900215
发表于 2023-4-4 11:43
尽快处理一下
奔跑900215
发表于 2023-4-4 11:43
诚信第一条
劲舞骄阳
发表于 2023-4-4 11:49
收钱容易退款难。
厉害厉害
发表于 2023-4-4 11:52
尽快处理一下吧
厉害厉害
发表于 2023-4-4 11:52
做生意诚信第一
厉害厉害
发表于 2023-4-4 11:52
擦亮眼睛吧
橘子味的糖
发表于 2023-4-4 12:14
诚实守信第一
浓情
发表于 2023-4-4 12:16
国美这么大的牌子都倒了