100多万买的保时捷，一查发现交车前就修过，4S店说出真相…
<div class="wx_rich_media_content" id="jsWxContainer"><section data-support="96编辑器" data-style-id="44364" data-mpa-powered-by="yiban.io"><section><section><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em; text-align: center;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>新车开了快一年</span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em; text-align: center;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>才发现交付前有过维修</span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em; text-align: center;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>……<br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em; text-align: center;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><span class="wxart_image" wx-style='display:inline-block;vertical-align: middle;letter-spacing: 0.034em;white-space: normal;text-align: center;border-width: 0px;border-style: initial;border-color: initial;-webkit-font-smoothing: antialiased;width: 100%;height: auto;'></span></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>女儿要远嫁浙江，2021年7月，市民华先生在<strong>西安市林湾路上的西安灞桥保时捷中心</strong>预订了一辆保时捷卡宴作为婚车。因为有选配等，车辆的落地价算下来为110万左右。</span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>张女士是华先生的朋友，她在这家店买过车，所以前前后后的事情，都是她在张罗着。</span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'> </span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>2022年4月份，新车到了，4月21日完成交付后通过物流运送到浙江。当月，华先生的女儿结婚。车辆正常使用到2023年3月，<span style='color: rgb(0, 122, 170);'><strong>车主在第一次保养时发现购买的新车有维修记录，并且维修记录是在交车前产生的。</strong></span></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'> </span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>“我去三家4S店查询，都是一样的记录。”张女士说，通过和西安灞桥保时捷中心核实，该车的驾驶员座椅被换过，“这就是维修的痕迹，不算是新车，主要是该维修记录4S店未提前告知我们，<strong>他们把维修过的车当作全新车辆出售。”</strong></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>由于是婚车，发现这一问题后，心里不舒服，客户提出要更换一辆全新的车，被4S店拒绝。张女士说，店方先说给补偿，他们不同意，沟通了很久，<strong>4S店给出的解决方案是，<span style='color: rgb(0, 122, 170);'>如果换车，税费必须由客户自己承担。</span></strong></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>6月13日，西安灞桥保时捷中心销售经理陈先生说，<strong>这辆车是从德国历时一个多月运送过来的，途中座椅刮伤，</strong>反馈给厂家后，回复说更换，<strong>为确保交付时车辆是完整的，店方对座椅进行了更换，</strong></span><span style='text-indent: 0em;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;font-size: 16px;letter-spacing: 1px;'>“没有告知客户，的确是我们工作上的疏漏。</span><span style='text-indent: 0em;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;font-size: 16px;letter-spacing: 1px;'>”</span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>陈先生说，店方会对此事负责到底，</span></p><section style='font-size: 16px;'><section style='margin: 10px 0%; justify-content: flex-start; display: flex; flex-flow: row nowrap;' powered-by="xiumi.us"><section style='display: inline-block;width: 100%;vertical-align: top;background-color: rgb(246, 251, 254);padding: 23px;align-self: flex-start;flex: 0 0 auto;'><section style='display: flex;flex-flow: row nowrap;text-align: justify;justify-content: flex-start;' powered-by="xiumi.us"><section style='display: inline-block;vertical-align: middle;width: 14px;flex: 0 0 auto;align-self: center;height: auto;line-height: 0;border-width: 0px;border-style: none;border-color: rgb(62, 62, 62);overflow: hidden;'><section style='transform: rotateZ(20deg);' powered-by="xiumi.us"><section style='text-align: center;margin: -2px 0%;'><section style='display: inline-block;width: 4px;height: 22px;vertical-align: top;overflow: hidden;background-color: rgb(255, 149, 149);border-width: 0px;border-style: none;border-color: rgb(62, 62, 62);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='display: inline-block;vertical-align: middle;width: 14px;flex: 0 0 auto;align-self: center;height: auto;line-height: 0;border-width: 0px;border-style: none;border-color: rgb(62, 62, 62);overflow: hidden;margin-left: -6px;'><section style='transform: rotateZ(20deg);' powered-by="xiumi.us"><section style='text-align: center;margin: -2px 0%;'><section style='display: inline-block;width: 4px;height: 22px;vertical-align: top;overflow: hidden;background-color: rgb(255, 149, 149);border-width: 0px;border-style: none;border-color: rgb(62, 62, 62);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='display: inline-block;vertical-align: middle;width: auto;flex: 100 100 0%;height: auto;margin-left: 10px;align-self: center;'><section style='margin-right: 0%;margin-left: 0%;text-align: center;' powered-by="xiumi.us"><section style='background-color: rgb(145, 211, 246);height: 2px;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='margin: 20px 0% 10px;' powered-by="xiumi.us"><section style='padding-right: 14px;padding-left: 14px;text-align: justify;'><p style='letter-spacing: 0.578px; text-indent: 0em; -webkit-font-smoothing: antialiased; line-height: 1.75em;'><span style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 1px;'>如果客户继续使用，补偿方案可协商；</span></p><p style='letter-spacing: 0.578px; text-indent: 0em; -webkit-font-smoothing: antialiased; line-height: 1.75em;'><span style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 1px;'><br></span></p><p style='letter-spacing: 0.578px; text-indent: 0em; -webkit-font-smoothing: antialiased; line-height: 1.75em;'><span style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 1px;'>如果要求更换新车，旧车店方回购，和新车之间的差价，店方承担，但新车的税费要由客户承担，店方通过保养进行弥补。</span><span style='text-align: center;text-indent: 0em;font-size: 17px;letter-spacing: 0.034em;'></span></p></section></section></section></section></section><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'> </span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>但张女士不同意店方的方案，“我们是受损方，<strong>店方隐瞒了车辆的状况，这个税费，不应该由我们承担。”</strong></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><strong><br></strong></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><span class="wxart_image" wx-style='display:inline-block;vertical-align: middle;letter-spacing: 0.578px;text-align: center;white-space: normal;border-width: 0px;border-style: initial;border-color: initial;-webkit-font-smoothing: antialiased;width: 100%;height: auto;'></span></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>北京市京师(西安)律师事务所律师黄竞之说，车辆信息涉及诸多专业内容，经营者作为专业的服务提供者，更有能力判断车辆的实际状况，掌握更多的车辆信息，有义务向消费者如实、完整告知。<strong>经营者怠于将车辆信息告知消费者，将之认定为对消费者知情权的侵犯。</strong></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>黄竞之说，《消费者权益保护法》第二十三条第三款：“经营者提供的机动车、计算机、电视机、电冰箱、空调器、洗衣机等耐用商品或者装饰装修等服务，消费者自接受商品或者服务之日起六个月内发现瑕疵，发生争议的，由经营者承担有关瑕疵的举证责任。”</span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>可见，在类似案件中举证责任是倒置的<strong>，经营者在本案如果无法证明其尽到了职责而无隐瞒重要信息的情形，<span style='color: rgb(0, 122, 170);'>有义务对车辆进行更换，其间所产生的相关费用也应当由经营者赔偿。</span></strong></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'> </span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>上海市锦天城（西安）律师事务所合伙人刘江浩律师表示，基于本案上述案情，存在两个关键事实：</span></p><section style='font-size: 16px;'><section style='margin: 10px 0%; justify-content: flex-start; display: flex; flex-flow: row nowrap;' powered-by="xiumi.us"><section style='display: inline-block;width: 100%;vertical-align: top;background-color: rgb(246, 251, 254);padding: 23px;align-self: flex-start;flex: 0 0 auto;'><section style='display: flex;flex-flow: row nowrap;text-align: justify;justify-content: flex-start;' powered-by="xiumi.us"><section style='display: inline-block;vertical-align: middle;width: 14px;flex: 0 0 auto;align-self: center;height: auto;line-height: 0;border-width: 0px;border-style: none;border-color: rgb(62, 62, 62);overflow: hidden;'><section style='transform: rotateZ(20deg);' powered-by="xiumi.us"><section style='text-align: center;margin: -2px 0%;'><section style='display: inline-block;width: 4px;height: 22px;vertical-align: top;overflow: hidden;background-color: rgb(255, 149, 149);border-width: 0px;border-style: none;border-color: rgb(62, 62, 62);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='display: inline-block;vertical-align: middle;width: 14px;flex: 0 0 auto;align-self: center;height: auto;line-height: 0;border-width: 0px;border-style: none;border-color: rgb(62, 62, 62);overflow: hidden;margin-left: -6px;'><section style='transform: rotateZ(20deg);' powered-by="xiumi.us"><section style='text-align: center;margin: -2px 0%;'><section style='display: inline-block;width: 4px;height: 22px;vertical-align: top;overflow: hidden;background-color: rgb(255, 149, 149);border-width: 0px;border-style: none;border-color: rgb(62, 62, 62);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='display: inline-block;vertical-align: middle;width: auto;flex: 100 100 0%;height: auto;margin-left: 10px;align-self: center;'><section style='margin-right: 0%;margin-left: 0%;text-align: center;' powered-by="xiumi.us"><section style='background-color: rgb(145, 211, 246);height: 2px;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='margin: 20px 0% 10px;' powered-by="xiumi.us"><section style='padding-right: 14px;padding-left: 14px;text-align: justify;'><p style='letter-spacing: 0.578px; text-indent: 0em; -webkit-font-smoothing: antialiased; line-height: 1.75em;'><span style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 1px;'>第一，该车存在维修记录，商家表示该保时捷的座椅在交付之前发生过更换；</span></p><p style='letter-spacing: 0.578px; text-indent: 0em; -webkit-font-smoothing: antialiased; line-height: 1.75em;'><span style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 1px;'><br></span></p><p style='letter-spacing: 0.578px; text-indent: 0em; -webkit-font-smoothing: antialiased; line-height: 1.75em;'><span style='font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 1px;'>第二，该次更换未告知消费者。根据《中华人民共和国消费者权益保护法》第八条第一款“消费者享有知悉其购买、使用的商品或者接受的服务的真实情况的权利。”</span></p></section></section></section></section></section><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>在生活中，基于一般理性人分析，在结婚使用的场景下，往往对车辆的瑕疵更加在意。本案中，华先生的女儿结婚，该车辆作为婚车使用，如若其在购买前知道上述情况，是否还会购买那就要打个问号。</span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'><br></span></p><p style='-webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='font-size: 16px;font-family: "Helvetica Neue", Helvetica, "Hiragino Sans GB", "Microsoft YaHei", Arial, sans-serif;letter-spacing: 1px;'>因此，<strong>本案中商家侵犯了消费者的知情权，本应该向消费者赔偿；<span style='color: rgb(0, 122, 170);'>其要求消费者承担更换税费更无法律依据，消费者可以通过协商或诉讼方式合法维权。</span></strong></span></p><p style='text-align: right; -webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><span style='letter-spacing: 1px;'><font face="微软雅黑" style='' size="1" color="#696969">（来源：华商报）</font></span></p><p style='text-align: center; -webkit-font-smoothing: antialiased; text-indent: 0em; line-height: 1.75em;'><img src="https://www.yewn.cn/data/attachment/forum/202306/09/091841hz9bz8sbs13s8q1b.png"></p></section></section></section><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p></div> 这个确实是糟心 真相是什么？ 到处都是骗人的 新车买的也糟心 为啥不给客户提前说明呢 新车买的也糟心 100多万的保时捷维修，确实是侵犯了消费者的权益，应该有一个说法 到处都是骗人的 这个确实是糟心
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