人文引领 做有温度的护理|渭南市妇幼保健院儿三科“用爱守护 暖心服务”优质护理实践
<div class="wx_rich_media_content" id="jsWxContainer"><section data-role="outer" label="Powered by 135editor.com onekey" style='font-size: 16px;font-family: Optima-Regular, PingFangTC-Light, 微软雅黑;'><section data-tools="135编辑器" data-id="131529" style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; visibility: visible;'><section style='margin: 10px auto;outline: 0px;display: flex;visibility: visible;'><section data-width="100%" style='outline: 0px;width: 674.008px;visibility: visible;'><section style='padding: 5px 10px;outline: 0px;border-width: 1px;border-style: solid;border-color: rgb(146, 175, 111);background-color: rgb(245, 248, 241);visibility: visible;'><section data-autoskip="1" style='outline: 0px;line-height: 1.75em;letter-spacing: 1.5px;font-size: 14px;color: rgb(62, 62, 62);background-color: transparent;visibility: visible;'><p style='outline: 0px;text-indent: 2em;visibility: visible;'><strong style='outline: 0px;visibility: visible;'><span style='outline: 0px;text-indent: 48px;background-color: transparent;caret-color: red;font-family: 楷体, 楷体_GB2312, SimKai;visibility: visible;'>根据国家卫健委《关于开展改善就医感受提升患者体验主题活动的通知》《进一步改善护理服务行动计划（2023-2025）》和《优质护理服务评价细则（2014版）》等文件要求，渭南市妇幼保健院护理部为进一步深化优质护理服务工作，从2023年7月开始，以“有温度的服务，有温度的医院”为主题，持续开展“健康教育小能手”“标杆护理单元”和“规范化病区管理”评比等活动，并通过对护理礼仪服务、职业行为规范和临床服务指引等系列培训，进一步增强护理人员的主动服务意识，提升优质护理服务的内涵和质量，切实改善人民群众的就医感受，提升患者就医体验。</span></strong></p></section></section></section></section></section><section data-role="outer" label="Powered by 135editor.com onekey" style='outline: 0px; letter-spacing: 0.544px; visibility: visible;'><br></section><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><span style='font-size: 16px;'>为了深化优质护理服务，改善护理质量，提高患者满意度，促进护理工作的高质量发展，渭南市妇幼保健院儿三科的护士们以患者为中心，提供一系列“有温度”的护理服务，让优质护理之花在医院的每一个角落绽放。</span></p><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><br></p><section data-role="outer" label="edit by 135editor"><section data-tools="135编辑器" data-id="131288"><section style='margin: 10px auto;'><section style='display: flex;justify-content: space-between;align-items: flex-end;'><section style='width: 56%;display: flex;flex-direction: column;max-width: 56% !important;' data-width="56%"><section style='width: 100%;' data-width="100%"><span class="wxart_image" wx-style='display:inline-block;width: 562px;display: block;border-radius: 1em;vertical-align: inherit;height: 421px;'></span></section></section><section style='width: 40%;max-width: 40% !important;' data-width="40%"><section style='width: 100%;' data-width="100%"><span class="wxart_image" wx-style='display:inline-block;width: 231px;display: block;border-radius: 1em;vertical-align: inherit;height: 173px;'></span></section><section style='display: flex;margin-top: 10px;align-items: flex-end;'><section style='display: flex;justify-content: center;border-bottom: 2px solid rgb(228, 225, 255);width: 100%;' data-width="100%"><section style='font-size: 14px;color: rgb(240, 172, 179);padding-right: 10px;padding-left: 10px;text-align: center;'><strong><br></strong></section></section><section style='flex-shrink: 0;display: flex;align-items: flex-end;'><section style='width: 30px;'><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 65 25" style='display: block;'><g data-name="图层 2"><g data-name="图层 1"><path style='fill:#e4e1ff;' d="M8.73,3H65V0H7.17A7,7,0,0,0,0,6.91V7c0,4.12,2.33,7,7.07,7h42.2C49.8,14,53,15,53,18a1.93,1.93,0,0,1,0,.24A3.75,3.75,0,0,1,49.27,22H0v3H50.93C55.67,25,58,22.12,58,18v-.09A7,7,0,0,0,50.83,11H8.73A3.74,3.74,0,0,1,5,7.25,2,2,0,0,1,5,7C5,4,8.2,3,8.73,3Z"></path></g></g></svg></section></section></section></section></section></section></section><section data-role="paragraph"><p><br></p></section></section><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><span style='font-size: 16px;'>按照医院“有温度的服务、有温度的医院”活动要求，儿三科护士们坚持淡妆上岗，礼貌接听电话，认真落实晨晚间护理，加强宣教和沟通，实行责任护士负责制，认真解答患儿家属提出的问题直至满意，以高标准和严要求，让微笑贯穿于护理服务全过程。</span></p><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><span style='font-size: 16px;'><br></span></p><section data-role="outer" label="edit by 135editor"><section data-tools="135编辑器" data-id="131116"><section style='margin: 10px auto;padding-bottom: 20px;'><section style='display: flex;justify-content: space-between;'><section style='width: 49%;max-width: 49% !important;' data-width="49%"><span class="wxart_image" wx-style='display:inline-block;width: 283px;display: block;vertical-align: inherit;height: 378px;'></span></section><section style='width: 49%;max-width: 49% !important;' data-width="49%"><section style='width: 100%;height: auto;overflow: hidden;' data-width="100%"><span class="wxart_image" wx-style='display:inline-block;width: 283px;display: block;border-radius: 100%;vertical-align: inherit;height: 377px;'></span></section></section></section><section style='display: flex;justify-content: flex-end;margin-top: -50px;'><section style='width: 60%;display: flex;align-items: center;max-width: 60% !important;' data-width="60%"><section style='width: 100%;height: 1px;background-color: rgb(233, 67, 54);overflow: hidden;' data-width="100%"><br></section><section style='flex-shrink: 0;padding-right: 5px;padding-left: 10px;'><section style='width: 35px;'><span class="wxart_image" wx-style='display:inline-block;width: 100%;display: block;vertical-align: inherit;transform: rotate(15deg);'><br></span></section></section></section></section></section></section><section data-role="paragraph"><p><br></p></section></section><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><span style='font-size: 16px;'>针对出院流程办理不方便的问题，护师焦怡萌制作了出院结账小视频并生成二维码，方便家属查看，方便快捷的办理出院手续。</span></p><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><span style='font-size: 16px;'><br></span></p><p style='text-align: center;'><span class="wxart_image" wx-style='display:inline-block;width: 354px;height: 351px;'></span></p><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><span style='font-size: 16px;'></span></p><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><span style='font-size: 16px;'></span></p><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><span style='font-size: 16px;text-indent: 2em;'>对于害怕打针的孩子，护士们除了加强沟通互动外，还实行了奖励制度，给勇敢的宝宝奖励小贴纸。</span><span style='font-size: 16px;text-indent: 2em;'>很多孩子们看到奖励的小贴贴后说：</span><span style='font-size: 16px;text-indent: 2em;'>“阿姨，扎针不疼……”，同时，也会告诉同病房的小伙伴，鼓励了更多不怕扎针的勇敢宝宝出现。</span></p><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><br></p><section data-role="outer" label="edit by 135editor"><section data-tools="135编辑器" data-id="132386"><section style='margin: 10px auto;'><section style='display: flex;justify-content: flex-start;margin-top: -45px;'><section style='width: 40px;height: 0px;overflow: hidden;'><br></section></section></section></section></section><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><br></p><section data-role="outer" label="edit by 135editor"><section data-tools="135编辑器" data-id="131271"><section style='margin: 10px auto;'><section style='display: flex;flex-direction: column;'><section style='display: flex;justify-content: space-between;align-items: flex-start;margin-bottom: -16px;z-index: 9;'><section style='width: 16px;'><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewBox="0 0 16 16" style='display: block;' data-height="100%"><path style='fill: #ffffff;fill-rule: evenodd;' d="M46,3277H30v16s2.417-7.17,9-6C39.163,3280.09,46,3277,46,3277Z" transform="translate(-30 -3277)"></path></svg></section><section style='width: 16px;'><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewBox="0 0 16 16" style='display: block;' data-height="100%"><path style='fill: #ffffff;fill-rule: evenodd;' d="M67,3277H83v16s-2.418-7.17-9-6C73.837,3280.09,67,3277,67,3277Z" transform="translate(-67 -3277)"></path></svg></section></section><section style='width: 100%;' data-width="100%"><span class="wxart_image" wx-style='display:inline-block;width: 578px;display: block;vertical-align: inherit;height: 434px;'></span></section><section style='display: flex;justify-content: space-between;align-items: flex-start;margin-top: -16px;z-index: 9;transform: rotateX(180deg);'><section style='width: 16px;'><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewBox="0 0 16 16" style='display: block;' data-height="100%"><path style='fill: #ffffff;fill-rule: evenodd;' d="M46,3277H30v16s2.417-7.17,9-6C39.163,3280.09,46,3277,46,3277Z" transform="translate(-30 -3277)"></path></svg></section><section style='width: 16px;'><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewBox="0 0 16 16" style='display: block;' data-height="100%"><path style='fill: #ffffff;fill-rule: evenodd;' d="M67,3277H83v16s-2.418-7.17-9-6C73.837,3280.09,67,3277,67,3277Z" transform="translate(-67 -3277)"></path></svg></section></section></section></section></section><section data-role="paragraph"><p><br></p></section></section><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><span style='font-size: 16px;'>为了满足患儿和家长的爱美之心，护士们会按照家长的要求为小患儿理发，不但减少了去除头皮针时胶布黏贴头发的痛苦，又提高了护理工作效率。对于生病的小姑娘们，护士们会利用空闲时间为她们扎上漂亮的公主辫，不但使她们在治疗过程中更加配合，减少了住院恐惧，还增进了护患之间的感情。</span></p><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><br></p><section data-role="outer" label="edit by 135editor"><section data-tools="135编辑器" data-id="132013"><section style='margin: 10px auto;display: flex;flex-direction: column;'><section style='width: 22px;margin-right: auto;margin-bottom: -15px;margin-left: auto;z-index: 9;'><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewBox="0 0 34.343 42.56" style='display: block;' data-height="100%"><path style='fill: #ede5c6;fill-RULE: EVENODD;' d="M241.353,4187.43c4.646-1.11,8.926.05,9.559,2.57s-2.62,5.47-7.266,6.57-8.926-.05-9.559-2.58S236.707,4188.53,241.353,4187.43Z" transform="translate(-218.313 -4154.41)"></path><path style='fill: #1f7e7a;fill-RULE: EVENODD;' d="M235,4177l8,16-3-20Z" transform="translate(-218.313 -4154.41)"></path><path style='fill: #1f7e7a;fill-RULE: EVENODD;' d="M233.749,4159.27c9.121-2.23,17.523.1,18.766,5.2s-5.143,11.03-14.264,13.26-17.524-.11-18.767-5.21S224.627,4161.49,233.749,4159.27Z" transform="translate(-218.313 -4154.41)"></path><path style='fill: #239893;fill-RULE: EVENODD;' d="M232.749,4155.27c9.121-2.23,17.523.1,18.766,5.2s-5.143,11.03-14.264,13.26-17.524-.11-18.767-5.2S223.627,4157.49,232.749,4155.27Z" transform="translate(-218.313 -4154.41)"></path></svg></section><section style='background-color: rgb(230, 219, 176);margin-right: 5px;margin-left: 5px;transform: rotate(3deg);'><section style='width: 100%;' data-width="100%"><span class="wxart_image" wx-style='display:inline-block;width: 568px;display: block;vertical-align: inherit;transform: rotate(-3deg);height: 757px;'></span></section></section></section></section><section data-role="paragraph"><p><br></p></section></section><p style='text-align:justify;font-size: 14px;letter-spacing: 1.5px;color: rgb(51, 51, 51);line-height: 1.75em;text-indent: 2em;'><span style='font-size: 16px;'>渭南市妇幼保健院儿三科护理团队用暖心服务去守护患儿健康，用微笑驱散患儿的恐惧，用实际行动诠释了优质护理服务的内涵。</span></p></section><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p></div><p></p> 用爱守护 暖心服务 关爱下一代！！ 用爱守护 暖心服务。 用爱守护 暖心服务。 提高技术水平才是王道 优质护理保护妇女儿童。
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