“购买失败”冲上热搜！多地提醒…
<div class="wx_rich_media_content" id="jsWxContainer"><section style='letter-spacing: 0.578px; outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; visibility: visible;'><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>10月31日20:00<br style='outline: 0px;'></span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>今年的“双11”大幕</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>正式拉开</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>很多人经历一翻烧脑凑单操作后</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>买到了符合心意的商品</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>但也有不少人非常”闹心“<br style='outline: 0px;'></span></section><section style='line-height: 1.75em;text-align: center;'><span style='color: rgb(0, 122, 170);'><strong><span style='font-size: 16px;'>昨晚<br style='outline: 0px;'></span></strong></span></section><section style='line-height: 1.75em;text-align: center;'><span style='color: rgb(0, 122, 170);'><strong><span style='font-size: 16px;'>“付款失败”“退款”冲上热搜！</span></strong></span><span style='font-size: 16px;'><br style='outline: 0px;'></span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'><br></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 634px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><br></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>不少网友遭遇</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>平台提示<br style='outline: 0px;'></span></section><section style='line-height: 1.75em;text-align: center;'><span style='color: rgb(0, 122, 170);'><strong><span style='font-size: 16px;'>“优惠信息变更，购买失败”</span></strong></span><span style='font-size: 16px;'></span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>的情况<br style='outline: 0px;'></span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'><br></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><br></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>好不容易凑足满减<br style='outline: 0px;'></span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>由于商品降价</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>全部崩盘</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'><br></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><br></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>还有人表示<br style='outline: 0px;'></span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>直接买比一起付<br style='outline: 0px;'></span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>还便宜</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'><br></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;font-size: var(--articleFontsize);letter-spacing: 0.034em;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span><br style='outline: 0px;'></section><section style='line-height: 1.75em;text-align: center;'><br></section><section style='line-height: 1.75em;text-align: center;'><span style='color: rgb(255, 255, 255);background-color: rgb(0, 122, 170);'><strong><span style='font-size: 16px;'>有人曾起诉平台<br style='outline: 0px;'></span></strong></span></section><section style='line-height: 1.75em;text-align: center;'><span style='color: rgb(255, 255, 255);background-color: rgb(0, 122, 170);'><strong><span style='font-size: 16px;'>法院这样判</span></strong></span><span style='font-size: 16px;'></span></section><section style='line-height: 1.75em;text-align: center;'><br></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>去年，杭州互联网法院</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>判决了一起因尾款支付</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>引发的网络服务合同纠纷案</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'><br></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><br></section><section powered-by="xiumi.us"><section style='line-height: 1.75em;text-align: justify;'><span style='font-size: 16px;'>原告诉称，其于“双11”期间参加预售活动，11月11日需付尾款5000余元。但在“双11”当天，原告因系统原因无法完成付款，导致其无法按照活动价格购买商品，造成巨大损失。故向法院起诉，<span style='color: rgb(0, 122, 170);'><strong>要求被告电商平台赔偿损失及律师费合计13000余元，并公开赔礼道歉。</strong></span></span></section><section style='line-height: 1.75em;text-align: justify;'><br></section><section style='line-height: 1.75em;text-align: justify;'><span style='font-size: 16px;'>被告辩称，根据原、被告签署的用户协议，系统故障属于合同约定的免责事由，且被告已积极采取补救措施，不应承担违约责任。</span></section><section style='line-height: 1.75em;text-align: center;'><br></section></section><section powered-by="xiumi.us"><section data-role="outer" label="Powered by 135editor.com"><section data-tools="135编辑器" data-id="5"><section><section><section><section><section><section><section style='line-height: 1.75em;text-align: center;'><span style='color: rgb(0, 122, 170);'><strong><span style='font-size: 16px;'>裁判要点</span></strong></span><span style='font-size: 16px;'><br style='outline: 0px;'></span></section><section><section><section><section><section data-mpa-template="t" mpa-from-tpl="t"><section data-style-type="5" data-tools="新媒体排版" data-id="2403109" mpa-from-tpl="t"><section mpa-from-tpl="t"><section data-mpa-template-id="1588887" data-mpa-color="null" data-mpa-category="收藏" mpa-from-tpl="t"><section mpa-from-tpl="t"><section mpa-from-tpl="t"><section mpa-from-tpl="t"><section mpa-from-tpl="t"><section><section mpa-from-tpl="t"><section mpa-from-tpl="t"><section data-width="100%" mpa-from-tpl="t"><section mpa-from-tpl="t"><section style='line-height: 1.75em;text-align: center;'><br></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section><section><section style='line-height: 1.75em;text-align: justify;'><span style='font-size: 16px;'>①原、被告缔结用户协议时，已就系统故障的免责事由予以明示，其存在的合理性基于提供平台服务客观上一定会受到不可抗力及第三方原因的制约，故上述免责条款不应认定为显失公平的无效条款。本案中，原告主张其未能支付尾款为系统原因所致，应当提供证据加以证明，但根据在案证据，尚无法排除存在其他因素致使尾款未能成功支付。</span></section><section style='line-height: 1.75em;text-align: justify;'><br></section></section><section><section style='line-height: 1.75em;text-align: justify;'><span style='font-size: 16px;'>②“双11”活动当天，原告向被告反映问题后，被告积极采取补救措施，成功延长涉案订单的尾款支付时间，已尽到平台义务，原告可在延期时间段内选择支付尾款或重新下单购买。故原告关于活动机制都已失效的主张依据不足。</span></section><section style='line-height: 1.75em;text-align: justify;'><br></section><section style='line-height: 1.75em;text-align: justify;'><span style='font-size: 16px;'>尽管原告在庭审中陈述，事后已通过其他方式购买了相同商品，但其并未提交证据证明此后购买的价格相较“双11”价格存在差额，对其造成价差损失。且涉案商品在“双11”当天的活动价格，是因为使用优惠券、红包、折扣等虚拟权益所致。这些虚拟权益的性质并不等同于现实货币，在未被实际使用的情况下，并不能换算成同等价值的货币予以支付。</span></section></section><section><section style='line-height: 1.75em;text-align: center;'><br></section><section style='line-height: 1.75em;text-align: justify;'><span style='font-size: 16px;'>③对于网络服务合同纠纷，法律并未规定赔礼道歉的责任承担形式，并且本案中原告未提交证据证明被告存在过错，因此对于赔礼道歉的诉讼请求不予支持。同时，由于被告无需承担违约责任，原告主张的律师费不应由被告承担。</span></section></section><p><br></p></section></section></section></section></section></section><section style='line-height: 1.75em;text-align: justify;'><span style='color: rgb(0, 122, 170);'><strong><span style='font-size: 16px;'>综上，法院对原告的诉讼请求不予支持。</span></strong></span><span style='font-size: 16px;'><br style='outline: 0px;'></span></section></section></section></section><section style='line-height: 1.75em;text-align: center;'><br></section><section style='line-height: 1.75em;text-align: center;'><span style='color: rgb(255, 255, 255);background-color: rgb(0, 122, 170);'><strong><span style='font-size: 16px;'>多地发布“双11”消费提醒</span></strong></span><span style='font-size: 16px;'><br style='outline: 0px;'></span></section><section style='line-height: 1.75em;text-align: center;'><br></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>记者注意到，今年“双11”前</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>多地消协和市场监管部门</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>发布相关文章</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>提醒商家和消费者</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'><br></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;font-size: var(--articleFontsize);letter-spacing: 0.034em;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span><br style='outline: 0px;'></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><br></section><section style='line-height: 1.75em;text-align: center;'><span style='color: rgb(0, 122, 170);'><strong><span style='font-size: 16px;'>市场监管部门提醒经营者：</span></strong></span><span style='font-size: 16px;'></span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'><br></span></section><section style='line-height: 1.75em;text-align: center;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;width: 677px !important;visibility: visible !important;'></span></section><section style='line-height: 1.75em;text-align: center;'><br></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>消协则提醒</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>消费者网购时要</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>货比三家、价比三家</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>警惕商家的“明降实涨”套路</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'><br></span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>不要轻易将真实姓名、身份证号码、</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>银行卡号和手机号码等</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>个人信息提供给他人</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>更不要随意泄露手机动态验证码</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'><br></span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>在收到商品时</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>尽量与快递人员一同验货再签收</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>确保商品包装完好、数量准确、</span></section><section style='line-height: 1.75em;text-align: center;'><span style='font-size: 16px;'>商品型号与商家宣传一致。</span></section><p><br></p></section><section data-author="Wxeditor"><section><section xmlns="http://www.w3.org/1999/xhtml" style='outline: 0px;visibility: visible;'><section data-author="Wxeditor" style='outline: 0px;visibility: visible;'><section data-from="local" author="wxeditor" style='outline: 0px;visibility: visible;'><p style='text-align: right; outline: 0px; letter-spacing: 0.578px; line-height: normal;'><span style='outline: 0px; color: rgb(136, 136, 136); font-size: 12px; letter-spacing: 0.544px;'>来源：中国青年报</span></p><p style='text-align: center; outline: 0px; letter-spacing: 0.578px; line-height: normal;'><span style='outline: 0px; color: rgb(136, 136, 136); font-size: 12px; letter-spacing: 0.544px;'><img src="https://www.yewn.cn/data/attachment/forum/202310/28/092049buy16pax6wz6yqb8.png"></span></p></section></section></section></section></section><p style='display: none;'><mp-style-type data-value="10000"></mp-style-type></p></div> 经济萧条，买东西的人还这么多。 网购的热情不减啊。 满满的套路 原来如此啊！ 大大的套路，谨慎为好 网购的热情不减啊。
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