海底捞给顾客喝二手饮品，里面还有药丸？多方回应
<section data-role="outer" label="edit by 135editor" style='outline: 0px; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px;'><section data-role="outer" label="edit by 135editor" style='outline: 0px;'><section data-role="outer" label="edit by 135editor" style='outline: 0px;'><section data-role="outer" label="edit by 135editor" style='outline: 0px;'><section data-role="outer" label="edit by 135editor" style='outline: 0px;visibility: visible;'><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>近日，根据广东民声热线报道，5月，一名消费者在广州海底捞一家门店就餐时，在一杯饮品中喝出了疑似药丸的异物，<strong style='outline: 0px;'>该异物经过检测，含有乙酰氨基酚成分。</strong>这杯饮品是一杯<strong style='outline: 0px;'>“二手饮品”</strong>，为其他顾客未喝完的饮品，但被服务员送至其他顾客的餐桌上。</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>6月5日，海底捞总部相关负责人回应记者称，该异物为感冒药。涉事门店服务员的操作严重违反了服务流程规范，海底捞已依据制度流程对相关责任人进行严肃处理，并责成区域负责人对该店操作规范进行专项核查辅导，确保服务流程准确与流畅。</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>广州海珠区市场监管局工作人员告诉记者，“5月13日，我局2名执法人员根据举报线索，对（海底捞）涉事经营场所进行现场检查并立案调查，目前案件正在调查处理中。”</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;text-align: center;visibility: visible;'><strong style='outline: 0px;'><span style='outline: 0px;color: rgb(255, 41, 65);font-size: 17px;'>消费者爆料：</span></strong></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;text-align: center;visibility: visible;'><strong style='outline: 0px;'><span style='outline: 0px;color: rgb(255, 41, 65);font-size: 17px;'>海底捞将顾客喝剩的饮品拿给其他顾客</span></strong></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;text-align: center;visibility: visible;'><strong style='outline: 0px;'><span style='outline: 0px;color: rgb(255, 41, 65);font-size: 17px;'>而饮品中含有药物</span></strong></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>根据报道，5月，消费者陈先生与家人一同在海底捞广州一家门店就餐时，其孩子在一杯金桔柠檬饮品中喝出了一颗白色的丸子，疑似是药丸。</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>陈先生称，随后其找门店工作人员进行处理，工作人员表示要将异物进行检测，并将杯子取走，陈先生及家人要求先拍照，未能获得同意，之后陈先生进行了报警处理。</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>陈先生指出，警方调取监控后了解到，在同一就餐时段，有顾客在装有金桔柠檬水的杯子中丢入白色的“药丸”，并自行饮用，喝完又将杯子放在桌子上。海底捞服务员将其中一杯未喝完的杯子取走，另一名服务员则将该杯饮品拿给了陈先生的小孩。</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>陈先生称，事后，海底捞涉事门店称是服务员失误操作，误将别人喝过的饮料拿到其桌子上。门店联系了放置药丸的顾客，该顾客称，其放在杯子里的药丸是感冒药。</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>根据陈先生晒出的药物检测结果：<strong style='outline: 0px;'>饮品中的“药丸”检测出了乙酰氨基酚成分，未检出丙戊酸、氯氮平、卡马西平、美托咪定、阿米替林、咖啡因成分。</strong></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;text-align: center;visibility: visible;'><strong style='outline: 0px;'><span style='outline: 0px;color: rgb(255, 41, 65);font-size: 17px;'>海底捞道歉：已对相关责任人进行严肃处理</span></strong></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;text-align: center;visibility: visible;'><strong style='outline: 0px;'><span style='outline: 0px;color: rgb(255, 41, 65);font-size: 17px;'>市场监管局：对涉事门店进行立案调查</span></strong></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>6月5日，海底捞相关负责人回应记者采访称，该起事件主要是海底捞广州一门店服务员误将另一桌顾客放置在菜架上的金桔柠檬水提供给了其他顾客，经警方调查与送检医疗机构检测，该金桔柠檬水中含有一片感冒药（乙酰氨基酚）。</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>海底捞相关负责人告诉记者，该服务员的操作严重违反了服务流程规范，海底捞已依据制度流程对相关责任人进行严肃处理，并责成区域负责人对该店操作规范进行专项核查辅导，确保服务流程准确与流畅。</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>海底捞相关负责人进一步致歉称，事件发生以来，海底捞积极推进自查、送检专业机构等行动，并保持与顾客沟通反馈，力求妥善解决。相关主管部门已介入处理。海底捞承诺依法承担相应责任，确保顾客权益得到保障。</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>涉事的海底捞门店位于广州海珠区。6月5日，广州海珠区市场监管局工作人员告诉记者，“5月13日，我局2名执法人员根据举报线索，对（海底捞）涉事经营场所进行现场检查并立案调查，目前案件正在调查处理中。”</p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'><br style='outline: 0px;'></p><p style='margin-right: 16px;margin-left: 16px;outline: 0px;font-variant-numeric: normal;font-variant-east-asian: normal;font-stretch: normal;font-size: 16px;font-family: "Heiti SC Light";color: rgb(0, 0, 0);letter-spacing: normal;line-height: 1.75em;'>海底捞于1994年在四川简阳创立，截至2023年年底，海底捞在全国拥有门店1374家。根据海底捞财报，2023年，海底捞实现收入414.53亿元，同比增长33.6%，净利润44.95亿元，同比增长约174.6%。</p></section></section></section></section></section><p style='margin-right: 16px; margin-left: 16px; outline: 0px; letter-spacing: 0.544px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; visibility: visible; line-height: normal;'><strong style='outline: 0px;font-size: 16px;visibility: visible;'><span style='outline: 0px;font-size: 14px;color: rgb(127, 127, 127);visibility: visible;'><strong style='color: rgb(34, 34, 34);letter-spacing: 0.544px;outline: 0px;font-size: 16px;visibility: visible;'><span style='outline: 0px;font-size: 14px;color: rgb(127, 127, 127);visibility: visible;'><br></span></strong></span></strong></p><p style='margin-right: 16px; margin-left: 16px; outline: 0px; letter-spacing: 0.544px; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; visibility: visible; line-height: normal;'><span style='outline: 0px; color: rgb(127, 127, 127); visibility: visible;'><span style='outline: 0px; visibility: visible;'>来源：</span><span style='letter-spacing: 0.544px;outline: 0px;visibility: visible;'>南方都市报</span></span></p><p style='text-align: center;'><img src="https://www.yewn.cn/data/attachment/forum/202405/31/085409ipmysjjwmtnvxpwz.png"></p><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p> 这是什么操作 如果属实，必须严肃处罚。 查，好好查，到底怎么回事？ 这么大的企业服务不配 发现问题及时处理
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