爱渭南的暖洋洋
发表于 2025-7-23 10:11
事关话费！三大运营商集体表态→
<div class="wx_rich_media_content" id="jsWxContainer"><p style='margin-bottom: 24px;line-height: 1.75em;' data-pm-slice="0 0 []"><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'>莫名其妙订了新业务、套餐资费眼花缭乱、收到境外骚扰电话，这些都是电信用户常见的消费痛点。<span textstyle='' style='font-weight: bold;'>近日，三大运营商纷纷承诺将在透明消费、套餐精简等方面采取实质性举措。</span></span></p><p style='line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'><span textstyle='' style='color: rgb(0, 122, 170);font-weight: bold;'>中国移动：</span></span><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'><br></span></p><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'><span textstyle='' style='color: rgb(0, 122, 170);font-weight: bold;'>变更套餐48小时内办结</span></span></p><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'>中国移动宣布推出十项服务承诺，其中包括——</span></p><ul class="list-paddingleft-1"><li><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'><span textstyle='' style='font-weight: bold;'>业务订购环节必须得到客户明确同意</span>，办理完成后立即向用户发送告知短信。</span></p></li><li><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'>变更套餐时，无合约约定变更条件的，<span textstyle='' style='font-weight: bold;'>48小时内办结</span>。</span></p></li><li><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'>用户可自主屏蔽境外号码来电和短信等用户关心的问题。</span></p></li></ul><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'>中国移动总经理何飚表示，对于在10086未有效解决的服务诉求，客户可以通过中国移动App服务监督专区、10080热线、服务监督小程序等渠道进行反馈，我们将7×24小时提供全天候服务。</span></p><p style='line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'><span textstyle='' style='color: rgb(0, 122, 170);font-weight: bold;'>中国电信：</span></span><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'><br></span></p><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'><span textstyle='' style='color: rgb(0, 122, 170);font-weight: bold;'>征得用户同意方可开通业务</span></span></p><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'>中国电信同步推出九项规范措施，<span textstyle='' style='font-weight: bold;'>强调要征得用户同意后方可开通电信业务，让消费过程更加透明</span>。全面规范业务退订流程，未经公示的套餐产品严禁销售。</span></p><p style='line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'><span textstyle='' style='color: rgb(0, 122, 170);font-weight: bold;'>中国联通：</span></span><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'><br></span></p><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'><span textstyle='' style='color: rgb(0, 122, 170);font-weight: bold;'>大幅精简资费套餐</span></span></p><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'>中国联通表示将<span textstyle='' style='font-weight: bold;'>大幅精简资费套餐种类和数量</span>，确保资费公示内容分类清晰明确。<span textstyle='' style='font-weight: bold;'>业务协议中的关键条款将突出显示</span>，便于用户识别重要信息。</span></p><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'>中国消费者协会副会长兼秘书长王振宇表示，消费者权益保护具体实践的落实需要广大经营者自觉地落实，消费者权益保护第一责任人责任，不断提升商品和服务质量，主动预防和化解消费纠纷，增强消费者权益保护的活力，构筑更安全、更放心、更满意的消费环境。</span></p><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'>据了解，工业和信息化部今年4月在全国启动了电信业务“明白办、放心用”行动，聚焦群众反映突出的套餐复杂、不知情订制、不明扣费等焦点难点问题。</span></p><p style='margin-bottom: 24px;line-height: 1.75em;'><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em;'>数据显示，截至5月末，三家基础电信企业及中国广电移动电话用户总数已达18.07亿户，固定互联网宽带接入用户总数为6.82亿户。</span></p><section style='text-align: center; line-height: 1.6em;'><span style='color: rgb(136, 136, 136);'><span leaf="">来源/央视新闻微信</span></span></section><section style='text-align: center; line-height: 1.6em;'><img src="https://www.yewn.cn/data/attachment/forum/202507/18/140310i5s8h88z96cjiaan.png"></section><p style='display: none;'><mp-style-type data-value="10000"></mp-style-type></p></div>
张亚茹grm
发表于 2025-7-23 10:24
这个 挺好
@不倒翁
发表于 2025-7-23 10:32
整天表态，就是不行动
监狱长
发表于 2025-7-23 12:01
希望这次能真正的解决这些难题
化蝶飞度
发表于 2025-7-23 12:21
现在降套餐真不容易
1531913553
发表于 2025-7-23 13:20
希望付诸行动……
对不对
发表于 2025-7-23 13:23
多做点对百姓有益的事吧
方圆百里
发表于 2025-7-23 15:28
话是那样说，事不那样办
赵建国
发表于 2025-7-23 15:53
就是这三家国有企业，专门研究咱百姓的钱袋子问题
wnghj766824
发表于 2025-7-23 18:26
规范制度严格执行