餐厅“反向抹零”多收0.2元遭食客投诉，店家回应：系统四舍五入致多收
<div class="wx_rich_media_content" id="jsWxContainer"><section data-role="outer" label="edit by 135editor" data-pm-slice="7 7 []" style='-webkit-tap-highlight-color: transparent; margin-bottom: 24px; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; visibility: visible; box-sizing: border-box !important;'><section style='-webkit-tap-highlight-color: transparent; caret-color: rgb(255, 0, 0); vertical-align: bottom; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; letter-spacing: 0.54px; text-align: center; line-height: 27.2px; visibility: visible; max-width: 100%; max-inline-size: 100%; outline: 0px !important; box-sizing: border-box !important;'><section data-role="outer" label="edit by 135editor" data-pm-slice="9 3 []" style='-webkit-tap-highlight-color: transparent; margin-bottom: 24px; outline: 0px; max-width: 100%; font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; visibility: visible; box-sizing: border-box !important;'><section style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;'><section style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;'><section data-pm-slice="0 0 []" style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; box-sizing: border-box; visibility: visible;'><section style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; visibility: visible;' nodeleaf=""><span style='color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; caret-color: rgb(0, 0, 0);'>近日，有网友发帖爆料，自己在广东省佛山市御品双溪餐馆消费134.8元，却被商家收了135元。</span></section></section></section></section></section></section></section><section style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-bottom: 24px; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; visibility: visible; box-sizing: border-box !important;'><section data-mpa-template="t" mpa-data-temp-power-by="yiban.io" mpa-from-tpl="t" data-mpa-action-id="mosjdpb8njs" data-pm-slice="0 0 []" style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); outline: 0px; max-width: 100%; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-size-adjust: inherit; text-decoration-style: solid; visibility: visible; box-sizing: border-box !important;'><section data-mid="" mpa-from-tpl="t" style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;'><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><span textstyle=''>据该网友介绍，此次是两人到店就餐，结账小票清晰显示餐费应收134.8元，但餐馆实收135元，多收了0.2元，事后他对账才发现被多收钱。虽然仅多收0.2元，但商家无理由私自加价的做法让他难以接受。</span></span></p><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><br></span></p><section style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;-webkit-touch-callout:none;-webkit-user-select:none;visibility:visible !important;width:100%;'></span></section><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><span textstyle=''>5月6日，经视直播记者以食客身份联系涉事餐厅工作人员了解情况。对方解释，</span><span textstyle='' style='color: rgb(0, 122, 170); font-weight: bold;'>出现金额四舍五入是收银系统自带设置，因店内部分菜品特价会产生零头，系统默认实行四舍五入规则：0.4元及以下零头直接舍去，超过0.4元则向上进位收取。</span></span></p><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><br></span></p><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><span textstyle=''>面对食客希望电子支付按实际金额结算的诉求，工作人员表示，会将食客的诉求反馈给老板。工作人员还表示，</span><span textstyle='' style='color: rgb(0, 122, 170); font-weight: bold;'>顾客消费如发现类似问题，可在门店扫码，餐馆会退还多收零头。</span></span></p><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><br></span></p><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><span textstyle=''>佛山市南海区市场监督管理局桂城市场监督管理所工作人员回应，商家应收134.8元实收135元的做法不妥。建议食客保留小票、支付凭证等证据，拨打12345，通过咨询或举报通道提交相关材料，由市场监管执法人员实地核实处理。</span></span></p><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><br></span></p><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><span textstyle=''>针对餐馆私自四舍五入多收费行为，湖北以诚律师事务所律师蔡巍表示，商家无权单方面对消费金额进行四舍五入，系统设置不能成为多收费的借口。商家可主动让利抹去零头，但不能未经食客同意私自向上进位多收钱。</span></span></p><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><br></span></p><p style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); text-size-adjust: auto; line-height: 2em;'><span leaf=""><span textstyle=''>蔡巍认为，该行为构成民事违约与财产侵权：双方消费买卖合同已约定明确金额，商家未按约定实收全款，属于未完全履行合同义务；无故占用食客0.2元零钱，实质是侵犯食客财产权。食客有权依法要求商家退还多收的0.2元，维护自身公平交易权。</span></span></p><p data-source="cke" data-pm-slice="0 0 []" style='caret-color: rgb(255, 0, 0); text-align: justify; -webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.9); font-size: 16px; vertical-align: bottom; letter-spacing: 0.544px; cursor: text; visibility: visible; line-height: 1.6em; max-width: 100%; max-inline-size: 100%; outline: 0px !important; box-sizing: border-box !important;'><span leaf=""><br></span></p><p data-pm-slice="0 0 []" style='caret-color: rgb(255, 0, 0); text-align: justify; -webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.9); font-size: 16px; vertical-align: bottom; letter-spacing: 0.544px; cursor: text; visibility: visible; line-height: 1.6em; max-width: 100%; max-inline-size: 100%; outline: 0px !important; box-sizing: border-box !important;'><span leaf=""><br></span></p><section data-role="paragraph" data-pm-slice="0 0 []" style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); letter-spacing: 0.544px; text-align: justify; visibility: visible; box-sizing: border-box !important;'><section style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;'><section style='-webkit-tap-highlight-color: transparent; caret-color: rgb(255, 0, 0); vertical-align: bottom; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; letter-spacing: 0.54px; text-align: center; line-height: 27.2px; visibility: visible; max-width: 100%; max-inline-size: 100%; outline: 0px !important; box-sizing: border-box !important;'><section data-role="outer" label="edit by 135editor" data-pm-slice="9 3 []" style='-webkit-tap-highlight-color: transparent; margin-bottom: 24px; outline: 0px; max-width: 100%; font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; visibility: visible; box-sizing: border-box !important;'><section style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;'><section data-role="outer" label="edit by 135editor" data-pm-slice="15 2 []" style='-webkit-tap-highlight-color: transparent; margin-bottom: 24px; outline: 0px; max-width: 100%; letter-spacing: 0.544px; visibility: visible; box-sizing: border-box !important;'><section data-role="paragraph" style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;'><section style='-webkit-tap-highlight-color: transparent; color: rgb(34, 34, 34); vertical-align: bottom; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; letter-spacing: 0.54px; text-align: center; line-height: 27.2px; visibility: visible; max-width: 100%; max-inline-size: 100%; outline: 0px !important; box-sizing: border-box !important;'><section data-role="outer" label="edit by 135editor" data-pm-slice="9 3 []" style='-webkit-tap-highlight-color: transparent; margin-bottom: 24px; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; visibility: visible; box-sizing: border-box !important;'><section data-role="paragraph" style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;'><section style='-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;'><section style='text-align: center; -webkit-tap-highlight-color: transparent; outline: 0px; font-size: 16px; vertical-align: bottom; letter-spacing: 0.544px; cursor: text; visibility: visible; line-height: 1.6em; max-width: 100%; max-inline-size: 100%; box-sizing: border-box !important;'><span leaf="" style='cursor: text; color: rgb(84, 84, 84); letter-spacing: 0.54px; caret-color: red; font-size: 12px; font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif; max-inline-size: 100%; -webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;'>来源：经视直播</span></section><section style='text-align: center; -webkit-tap-highlight-color: transparent; outline: 0px; font-size: 16px; vertical-align: bottom; letter-spacing: 0.544px; cursor: text; visibility: visible; line-height: 1.6em; max-width: 100%; max-inline-size: 100%; box-sizing: border-box !important;'><img src="https://www.yewn.cn/data/attachment/forum/202605/02/084853irs0srhs122777cy.png"></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p></div> 商家四舍五入，已经习惯了 跟钱多钱少没关系！不能多收！ 现在手机付费，看似不多的零头，架不住时间长人多，商家不少赚钱。 必须舍，一个人多收，人多了要敛多少不易之财？ 商家这种操作不留人呐 这卖家也太精了 商家太精咧！！ 看淡的雨 发表于 2026-5-6 17:51商家四舍五入，已经习惯了
哈哈毛病木！！ Ann123456 发表于 2026-5-6 18:45
跟钱多钱少没关系！不能多收！
对哈！！！！！